Remote

Networking Escalation Engineer

Cisco Systems, Inc.
paid time off
United States
Feb 07, 2025
The application window is expected to close on: US 3/7/25 Priority will be given to candidates who reside within a commutable distance to our office and can participate in our Hybrid work model. Qualified remote candidates will also be considered, but with secondary preference. Meet the Team In Cisco's Data Center, Internet & Cloud Infrastructure and Networking Engineering, we create the future of the internet and define how millions of people and billions of devices connect every day. We are building the infrastructure for the Internet of tomorrow. You will work with vibrant technical community and interact with some of the most respected experts in Internet & Cloud Infrastructure and Networking as you provide expert engineering support for customer deployments. As an engineer in this team, you will have the opportunity to not only to support some of the world's largest Web scaler and Service Provider networks, but also work with the Product management, Sales and Marketing teams on pro-active customer engagements covering current technologies. You will actively engage engineering architects and technical subject matter experts in product development contributing to product quality, debuggability and customer technical requirements. Your Impact As an Experienced Network Escalation engineer, within Cisco's Internet & Cloud Infrastructure Engineering, you'll play a critical role in enabling customers to deploy our products and solutions quickly, securely, and confidently. You are an accomplished technical engineer with experience in building resilient, scalable, and secure platforms using opensource and commercial software. You are also passionate, care about customer success, and inspire others to feel the same. Actively engage, take ownership and drive to resolution critical customer escalations in Cisco Nexus Hyperfabric portfolio Provide expert support and be a critical point of contact for technical and operational issues that require engineering expertise to resolve Apply expert technical knowledge and analytical skills to solve product and network problems of high complexity. Act as a technical expert in data center, switching and routing technologies and provide expert engineering support on a world-wide basis Actively engage with Cisco's customer facing teams and travel to customer sites if needed Work on problems of diverse scope software/hardware/configuration/design Provide proper root cause analysis for customers, CX, and customer facing organizations Effectively utilize lab setups to recreate and solve complex problems in systems that can be due to configuration, software or hardware defects Be an active technical and resolution-oriented liaison between engineering and both Cisco customer facing teams/customer Identify systematic product problems and drive plans with respective teams for long term solutions providing better customer experience and product/solution stability Minimum Qualifications: Bachelors in STEM with 8 or more years' experience working in networking engineering Demonstrated background in data center networking, routing, switching (layer 2 forwarding, spanning-tree), router/switch architecture and Network Infrastructure and Management Technologies such as QOS, BGP, EVPN, VXLAN, ACI, LACP, MC-LAG Experience with virtualization (ESXi and others), containers, Kubernetes, cloud networking, AWS infrastructure Experience with Data Center automation tools like Terraform and Ansible Experience with Linux and open-source technologies Demonstrated experience in C, C++, or Python Demonstrated experience troubleshooting networking issues in live customer environments to effectively diagnose and resolve problems Preferred Qualifications: Familiarity with internal Cisco organization and eco-system (BU, AS, TS, PLM, Operations) Experience with SONiC NOS CCIE Data Center & Service Provider Master's Degree in STEM Practical knowledge and experience with Artificial Intelligence concepts and applications #WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!