Senior SQL Technical Support Representative: Financial Crimes

Join the fight against financial crime! Jack Henry's Financial Crimes Solutions team is growing fast, and we need a Technical Support Representative to provide ongoing support for clients using our cutting-edge fraud prevention and compliance solutions. If you're ready to deliver top-tier technical assistance and ensure clients can maximize the potential of our solutions post-implementation, this role could be for you.

We're looking for a tech-savvy, customer-focused Technical Support Representative who is proficient in SQL and cloud platforms like Azure. You'll provide critical post-implementation support, troubleshoot complex technical issues, manage data processes, and ensure clients experience seamless day-to-day operations. SQL expertise is essential, as you'll be responsible for writing custom queries, analyzing data discrepancies, and optimizing system performance. Experience with cloud technologies (like Azure) will help you effectively support our modern infrastructure and resolve client issues.

Strong communication and organizational skills are key to ensuring clients feel informed, supported, and confident in using our products. If you're passionate about problem-solving, process improvements, and helping clients succeed, you'll thrive in this dynamic and fast-paced environment.

This role is remote within the United States. If you're ready to make a real impact by supporting clients and helping them stay ahead in the fight against financial crime, we encourage you to apply!

What you'll be responsible for:

• Monitors daily extract, transform, and data load processes for customers
• Works to resolve issues promptly to ensure data accuracy and completeness
• Provides troubleshooting and issue resolution via case or phone according to service level standards
• Collaborates with internal Jack Henry partners and customers to resolve issues
• Adheres to documented departmental and corporate standards
• May perform other job duties as assigned

What you'll need to have:

• 6 years of experience in a technical support role
• 4 years of experience writing queries for research in SQL Server or PostgreSQL
• Experience working with bank or financial data and data relationships
• 2 years of experience with Azure including Azure Data Factory or SQL Server Integration Services or other similar cloud technologies
• Experience researching, analyzing, and resolving complex problems
• Excellent communication, customer interaction, organizational, and time management skills
• Ability to serve in an after-hours on-call rotation

What would be nice for you to have:

• Experience working in fraud or AML compliance within a financial institution
• Bachelor's degree in a technical discipline
• Experience with network troubleshooting

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.