Sr. Collections Representative

Position Number: 40078088

Payroll Title: COLL REPR SR

Job Code: 4621

Job Open Date: 2/5/2025

Application Review Begins: 2/21/2025

Department Code (Name): CTLR (CONTROLLER)

Percentage of Time: 100%

Union Code (Name): CX

Employee Class (Appointment Type): Staff: Career

FLSA Status: Non-Exempt

Classified Indicator Description (Personnel Program): PSS

Salary Grade: STEPS

Pay Rate/Range: The budgeted salary range that the University reasonably expects to pay for this position is $30.91 to $32.41/hour. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $30.91 to $44.37/hour.

Work Location: Student Affairs & Admin Svs - 1212

Working Days and Hours: Monday - Friday; 8:00am - 5:00pm

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement, if applicable: Other -BFS supports a hybrid agreement for this position and will continue to do so as long as it makes sense for the position and meets the campus policies.

Special Instructions:

For full consideration, please include a resume and a cover letter as part of your application.

Department Marketing Statement:

In support of the UCSB Mission and UC Statement of Ethical Values, Business & Financial Services is an integral campus and community partner, providing sustainable value-added services and solutions to ensure responsible compliance and stewardship.

Benefits of Belonging

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC

Brief Summary of Job Duties:

Responsible for the management of student loan portfolios and sundry debts as assigned. Maintains knowledge of Federal, State and University policies and procedures. Maintains standards in accordance with departmental Mission Statement and Customer Service program. Participates in Employee Partnership program and trains Collection Unit team members on areas of expertise.

Required Qualifications:

• Bachelor's degree in accounting, economics or business, or equivalent combination of education and experience.
• Proven excellent financial and analytical skills and experience working on an inclusive, effective, service-oriented team. Excellent communication, analytical, and technical skills. Ability to work with minimal direction to coordinate and execute numerous tasks simultaneously.
• Requires demonstrated ability to effectively apply analytical, organizational, and problem-solving skills to interpret Federal student loan regulations and strong interpersonal skills to communicate those regulations and to UCSB Alumni. Must be able to maintain confidentiality and exercise good judgment, logic, tact, and diplomacy while performing the critical duties of the position

Preferred Qualifications:

• Experience in a California State University or institution of higher education.

Special Conditions of Employment:

• Satisfactory criminal history background check
• UCSB is a Tobacco-Free environment

Misconduct Disclosure Requirement:

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegation or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy
UC Anti-Discrimination Policy
Abusive Conduct in the Workplace

Job Functions and Percentages of Time:

• 60% Account Collections - Utilizes Customer Service and Conflict Resolution Techniques. Resolves delinquent accounts. Negotiates agreements directly with borrowers and maintains computer files reflecting any changes. Evaluates eligibility for deferments, cancellations and postponements and notifies billing service of decisions. Extensive use of computers with both common software and specific databases.

• 20% Collection Agency Interface - Evaluates and refers unresolved accounts to appropriate commercial collection agencies. Resolves problems between collection agencies and referred borrowers. Evaluates collection agency performance, efficiency and compliance with contract terms. Recalls accounts and recommends write-offs. Monitors collection agency legal accounts and acts as witness for University.

• 5% Exit Interview and Financial Counseling - Reviews student loan obligations with borrowers and counsels borrowers on student loans and campus debt management. Refers borrowers to finance specialists as appropriate.

• 5% State and Federal Agency Interface - Analyzes dormant accounts, prepares package for UC approval and assignment to the Department of Education and State Franchise Tax Board for refund garnishment. Interfaces with Federal and State agencies. Works directly with the University's loan servicing agency to oversee the State Franchise Tax Board offset program of student loan portfolio.

• 5% Analysis and Systems Development - In collaboration with team members, assesses, designs and develops office collection procedures.

• 5% Campus Interface - Responsible for the BARC Office to Loan Collection write-off process. Runs JCL (Job Control Language) for collection unit computer programs. Other duties as assigned.

UC Vaccination Programs Policy:

As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs.
As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals* must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.

For more information, please visit:

* UC Santa Barbara COVID-19 Information - https://www.ucsb.edu/COVID-19-information
* University of California Policy on Vaccinations - https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy

*Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Equal Opportunity/Affirmative Action Statement:

UC Santa Barbara is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

Reasonable Accommodations:

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