Mid- Level Hardware Support Technician

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI, LLC is seeking a Mid- Level Hardware Support Technician to join us.

Duties and Responsibilities:

Perform hardware maintenance and repairs for government-owned and furnished equipment, ensuring compliance with CDC standards and federal property management procedures.
• Obtain necessary approvals for non-warranty repairs, coordinating staging, shipping, and installation for warranty and non-warranty repair logistics.
• Inspect repaired items to ensure functionality and accuracy, updating ticket information in ServiceNow.
• Provide packing and crating services for equipment shipped for vendor repairs and coordinate with OSSAM for secure shipping and handling.
• Perform repairs on server hardware, including network file servers, application servers, and database servers, across geographically dispersed CDC data centers.
• Adhere to CDC security protocols and promptly report any discrepancies, damages, or irreparable items.

Education and Years of Experience:

• Bachelor of Science in Information Technology or other related field plus 5 -7 years of experience, or
• Master of Information Technology or related field plus 3 - 5 years of experience, or
• PhD plus 0 - 2 years of experience

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Atlanta, Georgia

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.