Client Services Manager
 JLL | |
 United States, Illinois, Westmont | |
 Feb 05, 2025 | |
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What this job involves:
This position manages the delivery of contracted services to clients, ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded. The role involves maintaining project control, building strong client relationships, identifying sales opportunities, and maximizing revenues, profitability, and client satisfaction. The Client Services Manager is responsible for creating and managing high-performing teams that deliver operational excellence while keeping employees engaged and thriving. Your day-to-day tasks will include: Managing the delivery of contracted services to meet or exceed SLAs and KPIs Maintaining control over project schedules, risks, scope of work, and budgets Ensuring operational teams and subcontractors understand client requirements Building and maintaining strong client relationships Providing day-to-day client advice and support Identifying sales opportunities and achieving contract extensions or additional business Coordinating and supervising daily activities of business, technical support, or production teams Setting priorities for team task completion and coordinating work activities with other supervisors Anticipating client needs and outperforming on contract KPIs Desired experience and technical skills: Requirements: Experience in managing client relationships and contract delivery Strong project management skills Ability to lead and motivate high-performing teams Excellent communication and interpersonal skills Understanding of SLAs, KPIs, and contract management Ability to make decisions guided by policies, procedures, and business plans Experience in coordinating work activities across teams Preferred: Experience in identifying sales opportunities and business development Knowledge of specific industry or technical areas relevant to client contracts Track record of maximizing revenues and profitability in client accounts Experience in managing both short-term and long-term service commitments Ability to balance operational excellence with employee engagement | |