Merchant Acquiring Business Account Manager

Come work with us:

Metropolitan Commercial Bank (the "Bank") is a New York City based full-service commercial bank that provides a broad range of business, commercial and personal banking products and services to individuals, small businesses, private and public middle-market and corporate enterprises and institutions, municipalities and local government entities. The Bank operates banking centers and private client offices in Manhattan and Boro Park, Brooklyn in New York City and Great Neck on Long Island in New York State.

The Bank is a New York State chartered commercial bank, a member of the Federal Reserve System and the Federal Deposit Insurance Corporation, and an equal housing lender. The parent company of Metropolitan Commercial Bank is Metropolitan Bank Holding Corp. (NYSE: MCB).

For more information, please visit the Bank's website at MCBankNY.com.

Metropolitan Commercial Bank was named one of Newsweek's Best Regional Banks and Credit Unions 2024. The Bank was ranked by Independent Community Bankers of America among the top ten successful loan producers for 2023 by loan category and asset size for commercial banks with more than $1 billion in assets. The Bank finished ninth in S&P Global Market Intelligence's annual ranking of the best-performing community banks with assets between $3 billion and $10 billion for 2022 and eighth among top-performing community banks in the Northeast region for 2022.

About the role:

The Merchant Acquiring Business Account Manager will support the strategy and initiatives across the Merchant Acquiring business. This role is responsible for organizing the development of meaningful merchant, association, and payment relations. Working with key account management, stakeholder, and partner relationships is a priority.

The Merchant Acquiring Business Account Manager will be overseeing the implementation of acceptance and merchant strategies that grow the penetration of electronic payments business in the United States by overseeing the Merchant Acquiring Department to ensure it is meeting acceptable risk profiles as directed by the Bank and Board of Directors.

Duties and responsibilities of the job include the following (but is not limited too):

• Organize enhancement efforts related to Acquiring Business Services to enable the scalability of services and position the division for continued growth.
• Assist in reviewing opportunities and risks of new relationships; set forth a plan for managing the line of business and controlling risks.
• Direct merchant business relationships to grow the merchant acquiring business by reviewing pricing structures, evaluating the portfolio, and assisting with contract negotiation and review.
• Collaborate with the Director of Acquiring Risk Operations to address issues and suggest enhancements.
• Collaborate with the Acquiring Finance team on reconciliation concerns related to ISO or merchant acquiring relationships.
• Ensure compliance with all federal and state laws, as well as organizational policies, procedures, and processes, including (but not limited to) those related to CARD BRAND rules, , the Bank Secrecy Act (BSA), High Risk VIRP program requirements, PCI, UDAAP as defined by the FTC and other agencies, Identity Theft Red Flags, and Office of Foreign Assets Control (OFAC) to mitigate any potential legal risks and prevent any unfavorable exposure to the Bank.
• Educate clients on the Bank's policies and procedures, identify issues with deviation, escalate and provide a resolution plan to the Acquiring Risk Committee.
• Provide information & updates to be reported to Board committees, as appropriate.
• Assist with all due diligence gathering efforts.
• Participated in Audit and Regulatory Exam discussions related to the Merchant Acquiring business.
• Maintain technical skills through participation in on-the-job training and recommended training classes.
• Research, troubleshoot, and provide customer support and error resolution for the Bank's clients in a timely manner.
• Perform ad-hoc duties as assigned.

Preferred experience, education, and qualifications:

• 10+ years banking, risk, payment, and/or card industry experience in merchant card programs.
• Minimum: Undergraduate degree in Finance, Business or a related field.
• Competency in payments network rules, regulations, and procedures.
• Comprehension of payments technology, including understanding the role that networks, banks and intermediaries play in the payment ecosystem.
• Experience with project management.
• Excellent attention to detail, and exceptional analytical skills.
• Highly developed organizational skills, sound judgement, multitasking and time-management skills.
• Strong client-facing and teamwork skills.
• Excellent listening, verbal, and written communication skills.
• Excellent client-facing and internal communication skills.
• Ability to function with high-level and long-term strategy in mind.
• Excellent customer service ability that results in trust and long-standing relationships with our customers.
• Perform quality work within determined timeframes
• Interact professionally with other employees, customers, vendors and shareholders
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees, departments, divisions, etc.
• Work on ad-hoc tasks, assignments and projects as needed

Potential Salary: $130,000 - $150,000 annually

This salary range only reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.