New
eCommerce Site Merchandiser, Surface Consumer
Microsoft | |
United States, Texas, Irving | |
7000 State Highway 161 (Show on map) | |
Feb 01, 2025 | |
OverviewTheConsumer Sales Organization (CSO)isa global team at Microsoft responsible for sales across Modern Life (Windows, Microsoft 365, and Surface) and Gaming.CSO puts the consumer at the center, helping them discover, learn, and buy through direct and partner channels in over 120 countries around the world.We are looking for a eCommerce Site Merchandiser, Surface Consumer for our Digital Direct Sales team to support North America. The eCommerce Site Merchandiser, Surface Consumer is responsible for planning, executing and optimizing online merchandising strategies for the North America. They use experimentation, personalization tactics as well as data, analytics and customer insights to enhance the customer experience and increase sales. They collaborate with key stakeholders within North America to ensure that business priorities and goals are met. They are part of worldwide site merchandising team, share best practices and innovations, and drive consistency and efficiences across regions. At the core, we are a customer-focused team that encourages a diverse & inclusive culture. We are respectful, collaborative, accountable and approach work with a fun, positive attitude. The right candidate can expect to have opportunities for career growth and development. What we will do for you:Champion your successes at every level of our leadershipEmpower you with the opportunity to gain new experiences and improve upon your strengthsSupport who you are as your authentic selfMake career development a consistent priority How you will make an impact:Raise and maintain the standards to achieve a best-in-class onsite strategy and execution across the entire customer journey that puts our customers firstAssess, propose, and implement bold and innovative ideas for growthDevelop insight-driven narratives with sound recommendationsBuild relationships with other Microsoft teams globally with the goal of creating exceptional customer experiences, scaling programs, establishing best practices, and sharing knowledgeMicrosoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesExecution of online merchandising strategies, with the goal of optimizing the customer experience to increase sales, improve conversion rates, and decrease bounce rates for NA Surface consumer category. Core metric is online revenue and conversion rate.Direct the activities of an outsourced Site Merchandiser team, providing guidance and direction, and is accountable for the quality execution of the group.Collaborate with Category management and ensure that site content is correctly prioritized, optimized, and refreshed to create clear, accurate, and effective customer shopping experiences.Collaboration across Site Experience team, relevant category management team members, product marketing groups, Studio, program managers, and Site Operations to ensure content is accurate, up-to-date, and prioritized.Expert use of data and analytics to make optimal decisions on site content.Understands how to build and run statistically significant experiments to derive validated answers. Is comfortable working with and diving into data to find insights.Use of personalization and targeting schemas and tools to create customer experiences tailored to our customers and their needs.Acts as a worldwide personalization champ in the regional site merchandising team, drives personalization strategy, prioritization and tactics planning and influences new feature and capability roadmap together with our corp personalization team. Keeps regional site merchandising team updated on personalization and consolidates their feedback on key initiatives. Project management over a variety of tasks with varying deadlines and priorities. Knows how to manage time and get things done in a fast-paced atmosphere.Creation, curation, and optimization of customer journeys to maximize learning and buying for our customers.Ability to tell stories that are compelling to customers via product and merchandising messaging and assets, all while remaining true to the Microsoft brand. This includes partnering with other teams to create seamless journeys across partner sites, email, social, etc.Successful execution and implementation of seasonal campaigns into the customer journey and through site merchandising.Collaboration with UX design and engineering teams in building requirements to enable great customer experiences. This includes the new features needed in templates, navigational elements, wayfinding, etc.Build effective cross-sell and up-sell experiences through the complete customer journey, all the way through purchase, to ensure customers have the complete solutions they need.Prepare and present weekly and monthly business reviews of site and category performance, including analysis of customer behaviors and opportunities for improvement. Analyze and prepare ad hoc reporting for campaigns, launches and optimizations.Ensure site, promotions, etc. are working properly, and activating the right escalations to ensure issues are resolved in a timely and efficient manner. |