Sr. Manager, Agentforce Technical Writer

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

About the Team: The Salesforce AI Product Marketing team is a multidisciplinary group of storytellers and technologists that strive to make the complex simple through clear messaging, accessible explainers, and deep technical content that communicates the value of AI. In partnership with product, sales and engineering teams, we work across Salesforce to bring the future of Digital Labor and AI-powered CRM to life. Our mission is to create relevant, accurate, and compelling content that builds credibility for our AI platform and brings clarity to AI concepts.

Primary Role: The primary role of the Technical Writer is to develop deep technical content that demystifies our AI platform and gives our customers practical examples of how agents will transform their business. You'll write technical thought leadership pieces, product explainers, architectural whitepapers, and more. You'll work closely with subject matter experts from product, engineering, and research, but should also bring your own point of view about the types of questions a technical practitioner needs answers for in the agentic AI era. The ideal candidate has hands-on experience building apps with Salesforce, a deep curiosity for how AI will reshape the future of work, and a proven track record of creating credible and compelling content for technical audiences.

Key Responsibilities:

• Content development: You'll join a team of content creators who are producing content that explains AI product & product-related concepts, technical thought leadership whitepapers, and details how Salesforce, and our customers, are using agents to transform the future of work.

• Collaborate with teams: You'll work closely with product, engineering, and research teams to identify content gaps and develop credible and accurate technical assets. You'll also collaborate with our marketing demo lab to ensure we're showing AND telling how our products work.

• Content strategy: You'll help uphold the content strategy established by the team, and bring your own point of view about what type of content our technical buyers and customers need now.

• Practitioner's mindset: You'll stay hands-on with our products and keep up-to-date with what's happening in the AI industry at large.

Essential Skills:

• 5+ years hands-on experience building apps with Salesforce

• A deep curiosity for how AI will reshape the future of work

• 3+ years of experience in technical content writing from ideation to publication

• Experience developing technical diagrams that help communicate complex ideas

• Familiarity with SEO/SEM strategies a plus

• A sharp eye for detail and the ability to adhere to consistent writing standards

• A get-it-done attitude, and comfort with ambiguity

Why Join Us:

• Impactful work: Your work will directly influence the success of our AI products and the success of our users.

• Innovative environment: Join a team that is at the forefront of AI and automation, working with the latest technologies and tools.

• Professional growth: Opportunities for continuous learning and professional development in a dynamic and supportive environment.

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