AVP, Assistant Deposit Fraud Manager

GENERAL SUMMARY

Responsible for activity related to identifying, mitigating and preventing potential losses and/or suspected fraud for the deposit network. Assists with managing and performs the internal review and subsequent investigative actions within prescribed timelines related to criminal and fraudulent activities and determines loss mitigation or recovery actions. Responsible for investigating potential losses, incidents of ID Theft and potential Elder Abuse and creating documentation to support follow-up by the Security and FCIU Department, which may include assisting with coordinating applicable legal actions.

ESSENTIAL FUNCTIONS

• Performs and assists with guiding staff who research, analyze, investigate and handle deposit-related fraud attempts and losses, potential Elder Abuse incidents, and Reg E claims of unauthorized or improper activity.
• Identifies and suggests methods to prevent deposit-related losses, to recover funds and to mitigate losses.
• Reviews wire, ACH, card, electronic payment, deposit transactions and other fraud analytics reports to identify transactions or activity trends that could lead to a loss. Determines appropriate action to mitigate or prevent loss.
• Provides guidance to staff on transaction review methodology, types of fraud and recovery procedures and may assist with fraud awareness training for branch/department employees.
• Conducts fact-finding interviews with employees and customers to determine facts and obtain statements applicable to an investigation.
• Prepares and maintains reports, which include investigative, loss, recovery and results details and management reports of fraud attempts, losses, and trends.
• Prepares and sends written demands, claims, and indemnification agreements to customers, entities, or other financial institutions. Communicates with internal and external legal counsel, as required.
• Performs ongoing loss recovery efforts pertaining to deposit account fraud.
• Works with Security and FCIU/BSA departments to coordinate reporting to local, state, and federal law enforcement authorities.
• Recommends measures to facilitate loss mitigation and prevention and to improve department processing efficiencies.
• Maintains up to date knowledge of deposit banking regulations.

QUALIFICATIONS

• Education: College degree or equivalent banking experience in a related field preferred.
• Experience: 3-5 years related working experience in deposit fraud management and fraud investigations at a financial institution.
• Skills/Ability: Ability to work efficiently and independently with a high level of productivity. Demonstrate strong analytical, problem solving and customer service skills. Strong understanding of applicable federal and state statutes and Uniform Commercial Code related to financial fraud. Strong verbal and written communication skills, and the ability to communicate effectively with all levels of Bank personnel. General knowledge of various computer software applications, including Word and Excel.

OTHER DETAILS

$82K - $92K / year
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

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Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

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