ServiceNow Administrator

Riva Solutions
life insurance, 401(k)
United States, Virginia, McLean
8000 Westpark Drive (Show on map)
Jan 29, 2025
Description Title: ServiceNow Administrator Location: Remote Terms: Full-time Clearance: Public Trust (US Citizenship required) Travel: 0-20% Education: Bachelor's degree in related field Certifications: ServiceNow Administrator Experience: Minimum of 3 years' experience with creating reports, dashboards, and views for various data consumers. Minimum of 3 years' experience with incident resolution testing. *RESULTS. INNOVATION. VALUES. ACCOUNTABILITY* That is RIVA. Our employee-first approach has manifested a culture that attracts the best and brightest. By investing in people first, and providing a flexible work environment, our employees have higher morale, higher productivity rates, and lower turnover. At RIVA, people are our #1 priority. The Opportunity RIVA is seeking a ServiceNow Administrator to provide continual service improvement input to advance ITIL maturity specifically around Incident Management, Change Management, Problem Management, Request Management, and Release Management processes. The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts. The candidate will ideally be experienced in interfacing with both contractors and government employees. Responsibilities Work with Service Asset & Configuration Management and Asset Management teams to deliver expanded Discovery functionality Developing and delivering customized portal web pages in ServiceNow Managing CMDB health by using Discovery (or equivalent methods) to support Assets and Configuration Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, in ServiceNow Responsible for application support and operational activities, code migrations, replications, patching, and upgrades Create and maintain process and knowledge documentation for team and users Utilize ServiceNow Import Templates for the loading of data Data entry from source documents into ServiceNow database Data extract from ServiceNow into Import Template format or other formats for reporting Qualifications Required: US Citizen BA/BS with: Minimum of 3 years' experience with creating reports, dashboards, and views for various data consumers. Minimum of 3 years' experience with incident resolution testing. ServiceNow Administrator Certification Ability to configure and implement no code update sets (e.g. update picklists, non-workflow related updates to service requests) Full knowledge of security groups and user administration Desired ITIL v4 - Foundation Previous Federal experience is highly desired ServiceNow EAM or ITAM experience Salary: $90,000 - $130,000 RIVA Benefits: Health, Dental, and Vision Coverage Life Insurance Retirement Benefits / 401K with company matching HSA/FSA Spending Accounts Long- and short-term disability Pet Insurance Wellness Program Initiatives RIVA Flex Additional Workplace Benefits RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, or any protect class. If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com . Only messages left for this purpose will be returned.