PUBLIC HEALTH OFFICE SUPERVISOR 1 - 01282025-64840

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HEALTH, LOCAL HEALTH DIVISION, MCNAIRY COUNTY

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to three years of full-time customer service delivery and/or clerical/office support work.

Necessary Special Qualifications: None.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Overview

Summary: Under general supervision, is responsible for supervisory county health department office work of routine difficulty and administrative work of routine difficulty; and performs related work as required.

Responsibilities

Resolving Conflicts and Negotiating with Others:

1. Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.

1. Establishes job performance plans; makes recommendation to County Director in relation to hiring, promotions, demotions, dismissals, and other human resource transactions; completes performance evaluations of subordinate office staff.

1. Reviews departmental policies and procedures to keep abreast of any changes, revisions, or additions.

1. Trains, supervises and evaluates a county health department office staff and its work.

1. Identifies the developmental needs of others through coaching and mentoring.
2. Identifies the educational needs of others through the development of educational or training programs.

1. Assigns and trains multiple job tasks.

1. Maintains positive, constructive and cooperative communication by telephone, in written form, email or in person with supervisors, peers, or subordinates.

1. Reconciles client ledgers to reflect claim denials and generate statements for unpaid balances.
2. Maintains the fiscal accountability for services provided at the Health Department.
3. Reconciles fee collected with cash drawer report.
4. Reviews explanation of payment from insurance companies and applies the correct amount to each client ledger.
5. Implements refund process for overpayments.
6. Creates certificate of deposit to allocate funds to proper program area budget codes.
7. Calculates charges, electronically or manually, to initiate the billing process.
8. Reviews client encounter forms for accuracy and enters service/encounter data into the Health Department computer system.
9. Adjusts client's account upon receiving a returned check and mails a letter requesting payment.
10. Collects payments for services rendered.

1. Processes and maintains medical and administrative records and reports.
2. Determines appropriate forms for establishing records to comply with state and federal guidelines.
3. Obtains prior authorization from patient, parent, or legal guardian before releasing medical information based on state and federal guidelines/laws.
4. Generates and reconciles periodic reports.
5. Prepares medical record for services to be provided, which may include attaching necessary forms, encounter labels, or any special instructions from the medical provider or laboratory.

1. Interviews health department client for medical, environmental, and administrative services while maintaining confidentiality.
2. Collects and updates client demographic information for registration purposes.
3. Schedules client appointments.
4. Informs client of any visit requirements.

1. Observes and analyzes clinic flow and recommends and/or initiates changes as necessary.
2. Provides guidance and expert advice to management or other groups on technical, systems, or process-related topics.
3. Assists the County Director in the day-to-day operations of public health office.

1. Serves as the Health Department representative.
2. Develops and maintain an on-going, working relationship with county government, hospitals, as well as other entities such as the Board of Health, the Department of Human Services, and Child Support Services.
3. Explains the role of the County Health Department and provides information as requested.
4. Attends city and county government meetings.

1. Assists the County Director with preparing and monitoring the operating budget.
2. Completes annual inventory of state and county properties.
3. Prepares purchase requisitions and coordinates deliveries of supplies and equipment; make arrangements for equipment to be loaned to the facility.
4. Monitors inventory and purchasing of supplies.

1. Enters collected data into the Health Department's management information system.
2. Assesses computer database to determine managed care organization assignment and client co-pay/deductible responsibilities.
3. Reviews client account balance.

1. Reviews and verifies current insurance information, financial information, as well as immunization status.
2. Discusses charges for services with clients and explain sliding fee scale where applicable.

1. Informs client of rights and responsibilities for participation in various programs.
2. Discusses with clients all possibilities for assistance within and outside the Health Department.

Competencies (KSA's)

Knowledge:

1. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
2. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
3. Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
4. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
5. Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
6. Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
7. Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Skills:

1. Understanding the implications of new information for both current and future problem-solving and decision-making.
2. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
3. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
4. Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
5. Understanding written sentences and paragraphs in work related documents.
6. Talking to others to convey information effectively.
7. Communicating effectively in writing as appropriate for the needs of the audience.
8. Adjusting actions in relation to others' actions.
9. Teaching others how to do something.
10. Bringing others together and trying to reconcile differences.
11. Persuading others to change their minds or behavior.
12. Actively looking for ways to help people.
13. Being aware of others' reactions and understanding why they react as they do.
14. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
15. Determining causes of operating errors and deciding what to do about it.
16. Motivating, developing, and directing people as they work, identifying the best people for the job.
17. Managing one's own time and the time of others.

Abilities:

1. The ability to apply general rules to specific problems to produce answers that make sense.
2. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
3. The ability to remember information such as words, numbers, pictures, and procedures.
4. The ability to listen to and understand information and ideas presented through spoken words and sentences.
5. The ability to communicate information and ideas in speaking so others will understand.
6. The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
7. The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
8. The ability to concentrate on a task over a period of time without being distracted.
9. The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
10. The ability to read and understand information and ideas presented in writing.
11. The ability to communicate information and ideas in writing so others will understand.
12. The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
13. The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
14. The ability to see details at close range (within a few feet of the observer).
15. The ability to speak clearly so others can understand you.

Tools & Equipment

1. Personal Computer
2. Telephone
3. Fax Machine
4. Printer
5. Bar Code Scanner
6. Credit Card Scanner
7. Paper Scanner
8. Check Scanner
9. Copy Machine
10. Calculator
11. Retail Sales Equipment

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.