Crew Management Supervisor

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Your future role

The Crew Caller is responsible for ensuring that train crews are properly scheduled and notified for their assignments. This role involves coordinating with various departments, maintaining accurate records, and ensuring compliance with labor agreements and regulations.

We'll look to you for:

• Assist in scheduling of train assignments.
• Notify train crews of their assignments in a timely manner.
• Maintain accurate records of crew assignments, hours worked, and availability.
• Coordinate with dispatchers, trainmasters, and other departments to ensure smooth operations.
• Monitor crew availability and manage crew changes as needed.
• Ensure compliance with labor agreements, safety regulations, and company policies.
• Handle emergency crew calls and reassignments as necessary.
• Provide excellent customer service to crew members and other stakeholders.
• Assist in the preparation of reports and documentation related to crew scheduling.
• Coordinate vehicle transportation for crew assignments as required.
• Investigate to customer complaints

All about you

We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:

• Degree in Transportation, Business or related field or equivalent work experience.,
• Previous Crew Management/Scheduling Experience preferred
• Experience or understanding of supervisory roles within an FRA regulated railroad environment.,
• Knowledge of FRA Regulations on Operating rules GCOR, Timetable and Special Instructions.,
• Familiarity with the physical layout and operation of the Authority's rail system.,
• Must have people skills and management skills to ensure professional interaction with the Operations team.

Things you'll enjoy

Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:

• Collaborate with transverse teams and helpful colleagues,
• Work with a dedicated team to optimize train operations and ensure safety compliance,
• Utilise our safety-focused working environment,
• Contribute to innovative projects

Pay Range:

$87,000.00 to $95,000.00 depending on experience/qualifications.

This position is eligible for Railroad Retirement.

We thank all applicants for their interest; however, only those under consideration will be contacted.

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.