Coordinator - Laboratory Services (Quality Systems Division)

The Coordinator of Laboratory Services Quality System Division is responsible for planning continuous improvement initiatives [PDCA and Kaizen] facilitating quality meetings and facilitating the use of process improvement tools for the Pathology Product Line and its customers.

This role oversees more than eight major quality management systems that support quality improvement, lean education to over 700 pathology staff members at more than 30 locations, accreditation including conducting internal CAP LAP and ISO 15189 accreditation audits, safety, nonconformance records and remediation efforts.

• Accreditation: Ensuring regulatory compliance, maintaining a robust Quality Management System (QMS), preparing for and undergoing accreditation inspections for Pathology Product Line, recording and retaining accurate documentation, and engaging in continuous improvement activities.
• Quality: Serving as a Subject Matter Expert in Lean fundamentals, planning, and leading Kaizen events, managing nonconformance systems, preparing quality reports, and facilitating quality events and process improvement initiatives[A3, Kaizen, Daily Mgmt].
• Safety: Maintaining a safe working environment, ensuring compliance with safety regulations[CAP, ISO, OSHA], identifying and mitigating risks, engaging in continuous improvement activities, and keeping accurate safety-related documentation.
• Education: Developing and delivering training on Lean tools, accreditation standards, and safety procedures to ensure staff are knowledgeable and competent. Plan training events, prepare presentations and educational materials to train at four 2- day live Lean Silver training sessions each year.

GENERAL SUMMARY:
Reporting to Laboratory Director or Manager, coordinates daily operation of large
or technically complex laboratory areas. Coordinates specimen processing,
testing, and reporting to ensure standard work methods and consistent quality.
Oversees employee assignments, competency, and record keeping. Leads daily
management of quality and deviation management. Coordinates technical
projects such as instrument evaluation and method validation.

PRINCIPLE DUTIES AND RESPONSIBILITIES:
1. Coordinates daily operations of the laboratory including scheduling
employees and daily work assignments across large or technically
complex sections of the lab. Ensures appropriate specimen accessioning,
testing, and reporting to meet service standards.
2. Assists other laboratory staff and leaders to meet or exceed customer
expectations. This often involves the use of quality management
techniques to gather data and improve processes.
3. Compiles and maintains employee records including attendance, work
assignments, performance records, proficiency testing, and competency
records as required by accrediting agencies.
4. Coordinates activities and maintains records of preventive maintenance
programs.
5. Coordinates the validation of new methods, instruments and software as
required.