IT Student Intern: IT: API Product Support- Summer 2025

Schedule: Hybrid

Compensation: $18-$25 hourly

Jump into the new world of health insurance:

At Blue Cross & Blue Shield of Rhode Island (BCBSRI), our business is healthcare. But our focus is on improving lives. Be part of a team that is large enough to make a difference but small enough to be innovative. Work in a rapidly changing field. Take a chance to be creative. Move outside the status quo. Shape new ideas with the power of a national brand behind you.

Join others who know diversity is strength:

We appreciate and celebrate everything that makes us unique: age, national origin, citizenship status, perspectives, experiences, physical or mental disability, military status, race, ethnicity, religion, gender, sexual orientation, gender identity and/or expression. Our diversity strengthens us as an organization and helps us better serve an increasingly diverse Rhode Island population.

Why this job matters:

The API Management team is looking for a student intern to help support the management, documentation and development of our real time services. The intern will be working with our API management teams along with our development teams. The student would have exposure to understand development standards, product management principles and agile methodologies utilizing Azure DevOps.

What you will do:

• Create and maintain comprehensive API documentation and other consumer-facing content.
• Gather and analyze feedback from API users to identify common issues and areas for improvement.
• Update and refine user personas to better understand the target audience.
• Conduct research on alternative APIs to stay informed about market trends and opportunities.
• Participate in testing new API features and updates, report bugs, and suggest improvements.
• Analyze usage data to uncover patterns and insights that can inform product decisions.
• Collaborate in brainstorming sessions and draft proposals for new API features based on market research.
• Assist in responding to developer queries and troubleshooting issues they encounter with the API.
• Assist in refining user stories, features, and bugs related to APIs
• Help organize and present workshops or webinars aimed at educating developers about BCBSRI APIs.

What you need to succeed:

• Working knowledge of Microsoft Office including Excel, and Word
• General computer proficiency
• Knowledge of general mathematical principles, including ratios and percentages
• Good presentation skills with the ability to interact effectively with a diverse employee population
• Computer, typing, keyboard, and Internet skills are essential
• Ability to work independently
• Ability to collect, analyze, and organize large amounts of data
• Aptitude for or experience in software development or software testing.
• Aptitude for or experience in Product Management
• Familiarity with API tools, API security protocols, and REST APIs.
• Excellent communication skills to collaborate in brainstorming sessions, respond to developer queries, and present in workshops or webinars
• Experience working in a team environment and collaborating with various groups.
• A strong interest and willingness to learning about Product Management and API principles and best practices.

Location:

BCBSRI is headquartered in downtown Providence, conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules, based on role:

• In-office: onsite 5 days per week
• Hybrid: onsite 2-4 days per week
• Remote: onsite 0-1 days per week. Permitted to reside in the following states, pending approval from the Human Resources Department: Arizona, Connecticut, Florida, Georgia, Louisiana, Massachusetts, North Carolina, Oklahoma, Rhode Island, South Carolina, Texas, Virginia

At Blue Cross & Blue Shield of Rhode Island (BCBSRI), diversity and inclusion are central to our core values and strengthen our ability to meet the challenges of today's healthcare industry. BCBSRI is an equal opportunity, affirmative action employer. We provide equal opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, genetic information and gender identity or expression.
The law requires an employer to post notices describing the Federal laws prohibiting job discrimination based on race, color, sex, national origin, religion, age, equal pay, disability, veteran status, sexual orientation, and genetic information and gender identity or expression. Please visit https://www.eeoc.gov/employers/eeo-law-poster to view the "EEO is the Law" poster.