Administrative Assistant/ Customer Service Representative

22nd Century Technologies, Inc.
Pay Rate : $21.50/hr. on w2
United States, Massachusetts, Franklin
Jan 24, 2025
Job Title: Administrative Assistant/ Customer Service Representative Duration: 12 months+ (Temp to hire) Location: 165 Grove St, Franklin, MA, 02038 Shift: 1st (Mon-Fri 7 am - 4 pm ) Salary: $20.50/hr. on w2 without benefits Note: Need to have Google Sheets/Excel basic computer knowledge, and familiarity with the basic Microsoft Suite. Role & Responsibilities: Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken Previous experience with computer applications, such as Microsoft Word and PowerPoint. High school diploma or GED preferred.