Associate, Outbound Call Center

At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for an Outbound Call Center Associate to join #TeamMVP. If you have a passion for customer advocacy, problem solving and efficiency and improvement this is the opportunity for you.

• Growth opportunities o uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being
• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York

Qualifications you'll bring:

• High School diploma or equivalent when possesses customer service employment
  experience. A minimum 1 - 3 years customer service experience and/or relevant office experience required.

• Experience in positions where adherence to strict confidentiality is required.

• Strong problem-solving skills with effective oral and written communication skills.
• Have strong interpersonal skills and exhibit good judgment.
• Collaborative skills: ability to work in team environment.
• Demonstrated excellent customer service skills including superior accountability and follow through.

• Curiosity to foster innovation and pave the way for growth

• Humility to play as a team
• Commitment to being the difference for our customers in every interaction

Your key responsibilities:

• This individual will be part of the outreach experience focused on delivering value added services.
• Establish a meaningful connection which improves the customer experience, increases member health care literacy, and contributes to customer retention. Majority of contact is via telephone, with some written correspondence/e-mail as needed.
• Perform outbound campaigns in support of meeting quality objectives, to welcome new members to plans, and to meet defined objectives as outlined for each campaign.
• Ability to work in a fast-paced environment and deal with the challenges inherent in a call-center atmosphere.
• Deliver excellent customer service on each call.
• Meet individual accessibility and outreach goals, and team goals for industry standard benchmarks.
• Work closely with all other MVP departments, especially Quality, Operations, Utilization Management, Sales and Professional Relations.
• Off call work may include service issue research and resolution, reporting, special projects, etc. Performs other duties as assigned.

• Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

Where you'll be:

Virtual in NYS

Pay Transparency
MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.

We do not request current or historical salary information from candidates.
MVP's Inclusion Statement
At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.

MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications.

To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at hr@mvphealthcare.com.

• 625 State St, Schenectady, NY 12305, USA
• Rochester, NY, USA
• Tarrytown, NY, USA