Field Services Engineer

Cognizant North America
life insurance, parental leave, paid time off, paid holidays, 401(k)
United States, Ohio, Columbus
Feb 21, 2025
Cognizant CIS About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to be responsible for the business in a secure environment. You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future Job title: Field Services Engineer Responsibilities: Workstation builds, deployment and equipment moves Document, maintain, upgrade, or replace hardware and software systems as the need arises Solicit Quotes, place orders and receive items within NetSuite Reclaiming hardware during off-boarding process Facilitate issue of incidents and requests as vital Participate in and contribute to various department projects and initiatives Work on multiple projects concurrently, supervise the status of tasks and advance issues when appropriate Basic level understanding of all applications involved and the impact they have on hospital & user workflows Tackle issues associated with workstations (hardware, software, peripherals, network); determine vital repair, updates, and testing Supervise incoming service desk ticket queues and take ownership as appropriate Utilize ServiceNow to document incidents and requests and ensure accurate communication of resolution to the end user Identify trends of recurring issues for radiologists and manage problems by working with appropriate resources to achieve a permanent solution Support the documentation of physical inventory of workstations Make inventory recommendations/purchases as assigned Be familiar with and able to fix mobile devices and related wireless technologies Be familiar with and able to support Radiology specific applications Be familiar with and able to support basic networking issues Communicate optimally, including clearly express ideas/opinions, use appropriate, and effective communication methods, take care of team members openly and honestly, be receptive and diligent to communication/feedback Must be able to work with all levels of an organization from leadership to physicians to support staff Be present and prepared for work as scheduled, use time off policies appropriately, and schedule lunch and breaks according to department & radiologists needs Apply procedures and resources appropriately to ensure efficient delivery of work product Perform other duties, responsibilities, and/or special projects as assigned Frequent travel within Ohio will be required Ability to lift 50lbs frequently Knowledge and skill requirements Two years' experience as a Hardware & Software Technician One year healthcare experience in a sophisticated, fast-paced environment Microsoft Certifications a plus Strong Software skills in the use of: Windows Server \| Windows Active Directory Microsoft Exchange \| Azure SCCM \| Intune Microsoft 365 admin \| ServiceNow LogMeIn \| Team Viewer \| MaaS360 NetSuite Good communication skills with all types of employees and management Knowledge of information systems principles, methodologies and assumptions required Ability to modify work schedules and practices to meet job requirements; requires occasional overnight travel. This includes being on-call afterhours as required Excellent conflict resolution skills Critical thinking and problem-solving skills Salary and Other Compensation: Applications will be accepted until February 24, 2025 The annual salary for this position is between $37,800 to $68,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law