Regional Operations Officer

GENERAL SUMMARY

Travel to various branches within assigned region to assist branches or work as substitute for Customer Service and Sales Manager during absences, including vacations and emergency situations. Perform all regular daily functions including supervising operations staff. May assist in preparing reports for branch pre and post audit reviews. Provide training and guidance to branch employees as deemed necessary. Participate in conversion activities during mergers/acquisitions by providing on-site operational support. Perform assigned tasks with minimal supervision. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch.

ESSENTIAL FUNCTIONS

• Travels to branches and assumes Customer Service & Sales Manager regular work functions in the absence of the branch's Customer Service & Sales Manager.
• Completes and follows through on all assignments or projects to meet deadlines.
• Ensure daily review of risk management reports.
• Utilizes good judgment to ensure that any potential loss situation that could adversely affect the Bank is given an adequate level of visibility with senior management as well as appropriate units within the Bank.
• Provide consistent quality customer service.
• Identifies sales opportunities to cross-sell bank products and services and make sales referrals to appropriate employee and/or business partner.
• Safety and/or Security Officer for the branch when necessary.

QUALIFICATIONS

• Education: College degree with business classes preferred.
• Experience: 2 to 4 years branch operations experience required. Previous experience as an Operations Officer/Customer Service Manager preferred. Good understanding of overall banking rules and standard practices.
• Skills/Ability: Availability to work any shift matching the branch banking hours and/or staffing needs. A willingness to work a flexible schedule. A willingness to travel within a 30-50-mile radius to multiple locations as business needs arise. PC literate with typing proficiency. English proficiency. Detail oriented, strong verbal and written communication skills, and ability to function in a team environment or work independently. Communicate in a professional manner with all levels of Bank employees. Demonstrate exemplary customer service. Bilingual (English and Mandarin or Cantonese) a plus.

OTHER DETAILS

$24.04 - $28.85 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for incentive compensation.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.

Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster:
Poster- English

Poster- Spanish

Poster- Chinese Traditional Poster- Chinese Simplified

Cathay Bank endeavors to make www.CathayBank.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.