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Position:
LMS Systems Analyst
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Job Id:
2443
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# of Openings:
1
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Job Title: LMS Systems Analyst
Department:
988 Lifeline, Standards, Training and Practices Division
Reports to: Manager-LMS & Training Development
Location: Remote
Schedule: 9am - 5 pm ET
Salary Range: $66K to 77K*
*
New hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role. Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health's groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.
Position Overview:
The LMS Systems Analyst will administer Vibrant's 988 Suicide and Crisis Lifeline learning portal and ensure the stable operation of its two learning management systems with trainings in multiple languages that serve over 15,000 users. This position will provide technical support and administration as well as recommendations for configuration options and feature enhancements.
Duties/Responsibilities:
Lifeline Learning Portal Systems Administration
- Create, configure and maintain LMS business processes for various audiences and types of trainings
- Review ongoing updates and new features available to enhance and streamline processes and user experience
- Examine efficiencies in account setup, training launches, course completion, automation, and requests
- Ensure course enrollment and completion flows on dev and live LMS
- Ensure data accuracy and transparency, and support data sharing with other Vibrant departments
- Serve as subject matter experts for all 988 LMS technical administration and configuration
- Ensure data availability
- Record all API and/or SFTP integrations and their impact
- Account audits and maintenance
- Attend all LMS implementation meetings
Oversee QA Testing
- Create testing plans and cases
- Assign test scenarios
- Manage functional testing, integration testing, end to end testing, and quality assurance testing
- Perform data validation
- Monitor, analyze, and report on testing results to improve LMS
Required Skills/Abilities:
- Strong knowledge of Learning Management Systems (preferably Moodle) features and functionality
- Strong experience with LMS configuration and trouble shooting
- Experience working with LMS integrations
- Proven analytical abilities
- Experience generating processes, protocols and requirements documentation, and reports
- Experience with implementing large scale technology projects (preferably LMS)
- Excellent communicator with the ability to translate data and technical information into action
Required Qualifications:
- Bachelor's degree in the field of computer science or 5 years of equivalent work experience in a technical position
- 3+ years of experience working with a learning management system (preferably Moodle)
- Strong background of technical writing and training
Physical Requirements:
- Must be able to remain in a stationary position 50% of the time
- Will constantly operate a computer and other office productivity machinery
- Will frequently communicate over video calls with internal and external stakeholders to provide status updates and potential roadblocks
Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks' vacation, plum benefits, etc.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who come from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.
"Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address"
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Apply for this Position
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Vibrant Emotional Health
401(k)
Jan 23, 2025 