Director of Operations

Job Title: Director of Operations

Location: Phoenix, AZ

At Dover Food Retail (DFR), our employees are the pillars of our success. Hence, we've created a culture that values innovation, teamwork, and dedication. From the day you join us, you'll find a rewarding work environment with substantial benefits that include:

• On your first day, you become eligible for Medical, Dental, and Vision insurance, along with Prescription coverage
• We respect your need for work-life balance; hence, we offer Paid short and long-term leave disability insurance, paid vacation, and paid sick leave
• To secure your future, we offer 401k Retirement Plan matching
• Manage your expenses better with our Flexible Spending Account
• Enjoy 11 Paid Holidays each year - because everyone deserves a break!

What the Role Involves:

We are looking for a Director of Operations to lead and grow assigned departments and teams supporting our local and national customers. This role will focus on developing and growing our Construction, Service and Parts departments. Lead the team on planning, development, implementation, and progress tracking for strategic department initiatives. Build the right strategy and team structure to consistently deliver the best Customer Experience for our customers. Manage and grow a team to ensure that operations services meet and/or exceed expectations. This role will be a key owner in keeping our organization providing the best service and technical support in our industry!

• Lead, develop, and manage Construction, Service and Parts businesses and associated P&L's.
• Provide leadership support and coaching the team for fostering business infrastructure and growth opportunities.
• Build and manage Annual operating plans and assigned P&L's
• Meets or exceeds financial objectives by forecasting requirements, preparing budgets, scheduling expenditures, identifying, and implementing efficiencies, analyzing variances, and initiating corrective actions.
• Manage all communication amongst the team to foster an open environment of positive communication and teamwork to proactively solve issues and successfully execute the business objectives.
• Determine and manage the resources (time, money, equipment, etc.) required to grow and manage the business.
• Review the SOW, Cost budget, and team schedule with the staff who are associated with the project or assigned operations team.
• Lead and enhance client relationships through initiative-taking and positive communication, and by recognizing and delivering on client key issues and expectations.
• Further develop client relationships and partner with the team to recognize future business opportunities.
• Finds cost-saving measures and margin expansion opportunities.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests.
• Partner with other senior leaders to support overall divisional business objectives.
• Review the quality of the work completed with the team on a regular basis to ensure that it meets the project standards.

• Ensure that training needs are reviewed and training provided to employees for efficiency and growth.
• Annual evaluations and performance feedback completed in an accurate and timely manner.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Additional tasks as assigned by the leadership team.
• Be able to travel 20% to 30% of work time.
• Partner with the HR team for adding resources as needed.

Basic Qualifications:

• Minimum of 7+ years of Operations leadership experience along with managing multi-level team and P&L's. Refrigeration or HVAC industry experience is a plus.

• 7+ years of direct or indirect customer relationship experience.
• Bachelor's degree in Construction, Mechanical, Project Management, or a related field is a plus.

Why Choose Dover Food Retail?

We believe in a collaborative entrepreneurial spirit and winning through our customers. We value and respect our employees, expecting results through high ethical standards, openness, and trust. Join us to be part of a company that is committed to delivering what it promises and has a reputation for quality.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities who require reasonable accommodation to perform the essential functions of this job are welcome to apply.

Embark on a fulfilling journey with DFR, where your skills are valued, your growth is nurtured, and your achievements are recognized.

Apply today!

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Climate & Sustainable Technologies segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Apply today!

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.