HVAC Service Coordinator

AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter and the AAF International brand names, AAF International has been an industry pioneer since 1921 with manufacturing operations in 22 countries and over 6000 employees globally. Our products are the industry benchmarks for quality and performance. Our applications include commercial, industrial and residential solutions from the filters used in your home to the most critical cleanroom and power generation applications.

We are a member of the Daikin Group, the world's largest air conditioning provider with $30 billion in revenue and over 98,000 employees worldwide. Founded in 1924, Daikin has grown into a diversified industrial manufacturing company offering solutions in clean, air, air conditioning, refrigeration, chemicals, oil hydraulics, defense systems and electronics.

Our culture of continuous improvement, safety and world class operations is driven by our people-centered management philosophy. This philosophy is built around mutual selection: that while AAF seeks top talent people to join and deliver on our team, we also want each team member to receive job satisfaction, growth & development, and continued happiness in being a long-term member of the AAF family. This is fueled by our belief in treating our people, our supply partners, our customers and our environment with the trust and respect we each require, and our passion to give back to our community for our success.

Read more about our philosophy at: http://www.daikin.com/about/corporate/philosophy/index.html

AAF International is an Equal Opportunity Employer M/F/Disability/Veteran.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, uniform servicemember status, age, disability, or any other legally recognized protected personal characteristics.

Position Objective:

To coordinate filter service jobs for the AAF NJ Branch, to increase service business in the market through

sales, to learn most aspects of the AAF NJ Branch Operations.

Key Accountabilities:

• Coordinate and schedule filter service jobs with customers.
• Order filters and material needs for jobs.
• Create Service Tickets.
• Visit customer sites to maintain relationship and check on AHUs.
• Perform filter surveys.
• Direct reports include the service technicians.
• Develop service portfolio to support business growth to serve current and future target markets.
• Maintain service estimate tool for region, including evaluation of current service technician salaries.
• Maintain utilization schedule of technicians monthly to determine productivity and training needed to improve technician productivity.
• Support and review National Service Safety protocols, provide feedback.
• Maintain OHSA 10 annual training for self and the team.
• Drive increased utilization, revenue per head, margin and training from an overall organizational point of view.
• Ensure service strategy is closely aligned with US branch business unit strategies. Work closely with Service Director and District Sales Managers on region goals.
• Perform other duties as assigned.

Position Requirements:

1. Sales and Service experience in HVAC background;
2. Strong cross-functional teamwork and communication skills within in a highly matrixed organization;
3. Able to interpret industry standards, technical drawings, and specifications;
4. Must have strong digital literacy in Microsoft Office This includes Teams, SharePoint and SAP;
5. Attention to detail and accuracy in data entry, work packages and schedule management;
6. A leader with strong conflict resolution skills, resiliency;
7. Good organizational & project management skills, able to prioritize & complete a high volume of work to specific deadlines;
8. Safety Training;
9. Strong math skill is needed to be able to figure percentages and to verify figures;
10. Must be able to communicate w/ customers and co workers in a professional manner;
11. Must be comfortable driving 16';
12. Strong people skills to promote engagement and loyalty;
13. Able to rapidly change directions for conflict resolutions;
14. Ability to adapt to a fast pace and evolving working environment.