Front Desk Manager

The Marriott Renaissance Hotel is seeking a creative and skilled guest-focused front desk manager to join their team of fun-spirited team members! Our newly renovated 250+ room hotel, with nearly 5,000 square feet of meeting space, is conveniently located for business and leisure travelers. Must work evenings & weekends.

Our property is just a short drive from the world-famous Mall of America. Some of our features include a full-service modern American Restaurant concept, featuring creatively crafted interpretations of Food and Beverage made with a Minnesota twist. Other amenities include our indoor heated junior Olympic-sized pool, whirlpool, and 24-hour fitness center, as well as a recent complete remodel of the property with a local Minnesotan theme.

SPIRE Hospitality is a management company that creates memorable guest experiences and delivers best-in-class service at our hotels and resorts nationwide. We ensure you have the support, tools, and opportunities to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS, get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, excellent hotel discounts and much more. The salary range is $50,000 to $53,000, Based on experience.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from when guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Position Summary:
The Front Desk Manager at Renaissance Hotel is responsible for ensuring the highest level of guest satisfaction, upholding brand standards, and overseeing the daily operations of the front desk. This position will work primarily at the front desk, leading and supporting a team to deliver exceptional guest experiences while maintaining operational efficiency. The Front Desk Manager will foster a welcoming environment and ensure every guest receives personalized, world-class service.

Key Responsibilities:

• Oversee the daily operations of the front desk to ensure smooth guest check-ins and check-outs.
• Lead, train, and mentor front desk staff, ensuring they adhere to brand standards and operational procedures.
• Drive guest satisfaction by addressing guest concerns promptly and ensuring positive guest experiences.
• Maintain and enforce all Renaissance Hotel policies, procedures, and service standards.
• Ensure accurate guest billing and pay attention to detail in handling all transactions.
• Collaborate with housekeeping, maintenance, and other departments to resolve guest issues and enhance their stay.
• Monitor and manage room availability and reservations to optimize hotel occupancy and revenue.
• Handle guest inquiries, complaints, and requests professionally, aiming for effective resolution and service recovery.
• Conduct staff performance evaluations, provide feedback, and ensure continuous professional development.
• Assist with scheduling and ensuring the front desk is appropriately staffed during peak and off-peak times.
• Maintain a positive, professional, and efficient front desk operation while managing shifts and workload.

Qualifications:

• Previous experience in a hotel or hospitality environment, with at least 2-3 years in a supervisory or management role.
• Strong knowledge of front desk operations, including check-in/check-out procedures and guest services.
• Exceptional customer service and communication skills, with the ability to handle high-pressure situations.
• Ability to lead and motivate a team, focusing on guest satisfaction and brand compliance.
• Proficiency with hotel management software and reservation systems.
• Detail-oriented with strong organizational and multitasking abilities.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.
• A positive attitude and professional demeanor.

Preferred Qualifications:

• Experience in a luxury or full-service hotel environment.
• Knowledge of Renaissance Hotel's brand standards and values.
• Bachelor's degree in Hospitality Management or a related field.

Why Renaissance Hotel?
At Renaissance Hotel, we believe in offering a unique and personalized experience for both our guests and our team members. As a Front Desk Manager, you can shape memorable guest experiences, drive the hotel's success, and grow within a renowned global brand. Join our team and become part of a world-class hospitality environment that values innovation, excellence, and teamwork.