Design Operations Program Manager

TEKsystems
$60.00 - $85.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Warren
Jan 18, 2025
Description This role will be supporting the CX organization at one of TEKsystems largest automotive clients. This team is growing substantially and they are adding to their team! These Digital Program Managers should have an interest in working on a-lot of different types of projects as they will not solely be hired for one thing. Our client is in the process of building out a design studio where their Digital Program Managers will work across several different products. Some examples would be, HMI, Mobile, Web, Connected vehicle & in-car experience products (think in the touchscreen of the vehicle), voice integration, etc. Potential candidates should come from a digital background and have experience and interest in supporting mostly B2C projects. This is an exciting area that has a-lot of opportunity for candidates who are looking for a challenge and environment that offers a variety of projects! The initial area this DPM will support is the eCommerce workstream. They will provide oversight and operationally work along side a group of designers to make sure work is accounted for and tracked and managed accordingly. These Digital Program Managers will be a part of the Design operations team. DPM's are paired up with a Design Group Manager (Design Lead) but report into Design Operations. They are the team members that enable people. process and projects and are truly the glue that binds these teams together. A glance at how the client views this role: Design Ops is the secret sauce - They are the dot connectors that understand design and how it gets done. They are good communicators, with an ability to turn ideas into action. They lead. They manage projects and programs and help to execute strategic priorities for design leadership within GM. They help the teams navigate through the design process and connect people to the right answers. Design Operations focuses on the HOW so that design can focus on the WHAT. As a Customer Experience Studio Design Program Manager, you are part of a CX team that creates experiences that touch millions of users across multiple digital platforms and vehicle brands. Your ability to manage others and multiple initiatives simultaneously in a highly dynamic environment - with changing priorities and schedules - will be crucial to our team's success and our customers satisfaction. Design Operations is a growing community of practice with CX: enabling People, Processes and Projects so designers can focus on designing. As a Design Program Manager, you will lead and facilitate the planning, execution, and transition of various CX design projects and programs in partnership with Design Leadership. Your day-to-day Program Management and process guidance skills will ensure that CX design activities and programs meet project scope, schedule, and quality expectations throughout the entire design life cycle. This role plays a critical factor in our design success by facilitating, managing, and documenting design roadmaps in partnership with our product teams, enabling successful work breakdown activities and navigating our expansive ecosystem of stakeholders. Role and Responsibilities: Proactively solves day-to-day problems and exercises good judgment not only in solving problems, but also in determining when to escalate issues within the organization. Describe program requirements, collaborates in the development of deliverables, supports the ongoing activities of workstream programs and identifies opportunities. Contributes toward the evolution of design operations within CX by proposing and experimenting with processes to determine operational best practices. Consults with Product Management and Execution team members on pre-commitment project scoping. Monitors project progress against the proposed plans including budgets, timelines, quality criteria and risk management. Acts as an internal quality control check for all programs and projects to ensure they meet Cx Studio requirements Possess and utilizes widespread company knowledge while serving as an expert on their workstream best practices. Understands the many roles throughout the organization and how different positions collaborate with one another. Utilizes that knowledge to drive process improvements, efficiencies, and better CX experiences. Skills and Experience 6+ years of experience in project management, creative services or product management with an emphasis on software products, managing project teams and leading creative execution. Proven in-depth knowledge of Project Management Body of Knowledge (PMBOK) disciplines and work experience on large-scale projects/programs with a successful delivery record Expertise with project management software (e. g., Jira, Microsoft Azure, MS Project) Excellent communication, interpersonal, organizational, and planning skills with the ability to translate design requirements to program execution partners Demonstrated critical thinking skills in risk/opportunity management Demonstrated experience in strategic and tactical planning with the ability to facilitate and document key design work breakdown activities. Practical experience leading and influencing internal team members and external partners/stakeholders with the ability to build strong, resilient relationships with stakeholders and be viewed as a partner Organized, extremely detail oriented and able to balance multiple priorities Excellent written and verbal communications skills Excellent analysis, problem-solving, team, interpersonal, negotiation, conflict management and time management skills Proven capability to set clear expectations and manage team performance. Education and Training Bachelor's degree in Communications, Information Management, Engineering, Business, or other related discipline required Project Management Professional (PMP) or Project Management Institute (PMI) certification or SAFE certification required, other PM certifications will be considered Proven experience in multiple project management methodologies, e. g., SAFe, SCRUM, Agile, Six Sigma, Waterfall Master's Degree a plus Pay and Benefits* The pay range for this position is $60.00 - $85.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position will be accepting applications until Jan 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.