Regional Director of Operations - Mid Atlantic/South

About:

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints-from Bloomingdales.com to our newest small store concept, Bloomie's-everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview:

The Regional Director of Operations (RDO) drives consistency of execution in all stores within the region, establishing Bloomingdale's as the local leader of operational success in their region. The RDO is focused on delivering sales and EBIT by dreaming big in their support of corporate and regional initiatives, pushing the envelope of what bold and innovative means for their team.

Partnering with the RDOS, GMs, and store teams, the RDO understands, supports, and responds to the needs of the region decisively and methodically to make things happen. The RDO builds and cultivates a motivated, skilled and equipped management team.

The RDO is responsible for developing and implementing processes that will drive top line sales, manage expenses, and maximize EBIT improvement in partnership with Store Operations, all while placing the customer first, always. This is achieved through managing and developing a team of strong executives and hourly colleagues, building together to ensure best practices are executed, and guaranteeing we always create a clean, neat, and easy to shop environment in our stores.

Essential Functions:

• Manage expense to financial plan by directly managing Operations results and monitoring expense trends in Region, working in partnership with Central, RDOS, GMs, Asset Protection, Visual Merchandising, and Operations Managers on accurate sales/expense forecasting, achieving all productivity metrics. Those metrics include: Expense, Shortage, EBIT, Productivity, HUR.
• Ensure Operating Principles are fully embraced by the region with the appropriate communication and culture.
• Ensure merchandise presentation standards and floor replenishment are consistently supported with efficient stock room organization and maintenance.
• Partner with General Managers, Visual Merchandising teams and Operations teams on seasonal merchandising strategies and marketing events and operational support to coordinate execution to drive the business.
• Analyze and understand key business trends, through review of Focus Report and Key Item Reports, and ensure operational focus on supporting those businesses.
• Ensure consistent review of weekly operations reports to maximize selling opportunities, including Fed Ticket Compliance, Fulfillment, Shoe Audit, Focus Report, HUR, OTH, and Loyalty Participation. Share best practices between stores.
• Work with stores to coordinate and drive operational execution of outbound merchandise, managing stock levels and opening up stock dollars.
• Serve as the ultimate role model of customer first, always. Consistently demonstrate the urgency of servicing the customer in a professional and knowledgeable manner.
• Ensure that Operations teams understand that the customer is the number 1 priority and are capable of providing outstanding service as measured by Fulfillment and NPS results.
• Daily review and weekly analysis of Net Promoter Survey results, with focus on "Clean, Neat, Easy to Shop". Partner with stores to address issues, focusing on maintenance needs, housekeeping issues, and general store presentation.
• Conduct weekly store walk-through visits, reviewing Service Channel tickets and standards, and challenging store teams on opportunities.
• Analyze BTR weekly, monitoring expense trends in comparison with business trends in the stores. Ensure stores flex expense in line with business trends.
• Achieve shortage plan in all stores and facilitate sharing of shortage control best practices between stores.
• Work in partnership with Central Sr. Director of Finance on expense initiatives and flex program in the stores.
• Work in partnership with Central Shortage Control to develop and implement seasonal shortage reduction strategies.
• Ensure 100% compliance in the stores with seasonal shortage reduction strategies, including action plan development, execution, and follow-up, and inventory execution.
• Drive compliance with all merchandise protection standards to 100%.
• Ensure 100% compliance with all Bloomingdale's and Macy's audit standards in merchandise security, the cash office, receiving, and Human Resources.
• Develop and retain executive and hourly support professionals who are equipped to support our upscale selling and service culture, in a fast-paced promotional environment. Success will be measured by succession planning results and bench strength.
• Work in partnership with all operations colleagues in the stores, driving sales, standards, service, and execution.
• Coordinate new hire onboarding and training for all operations executives and supervisors, partnering with central subject matter experts, and assigning mentors for shadow assignments and follow-up training.
• Provide partnership and operational support and training to all store team members as needed.
• Work in partnership with RDOS, General Managers and Operations executives on Regional succession planning.
• Actively participate in talent reviews and developmental check-ins.
• Drive business opportunities through effective and strategic placement and development of operations talent.
• Work in partnership with the General Manager to address performance issues in the operations teams.
• Provide an open door to welcome concerns from coworkers from all levels and positions, and work to resolve issues.
• Consistently work to reduce friction in the workplace by proactively addressing any and all issues and conflicts.

Qualifications and Competencies:

Bachelor's Degree from a 4-year college or university

3-5 years direct experience

Physical Requirements:

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling, stooping and color vision
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs

This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Blue Mercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.