Regional Director of Operations (East) - MultiPro Property Solutions

Reporting to the VP of Operations, the Regional Director will lead and oversee the organization's business operations and administration for a geographic region spanning multiple states. The branch locations provide a multitude of Make-Ready, Repair & Maintenance, and CapEx services for our multi-family clientele. The Regional Director has end-to-end responsibility for the staffing of branches, independent contractor identification, operational performance, revenue and profit, and client satisfaction for the region. Duties include managing and guiding each Branch Manager and the Branch staff in selected region, setting performance objectives and KPIs, evaluating, and optimizing operational performance, ensuring adherence to compliance and company standards, and the preparation and execution of operational and financial business plans.

The ideal candidate will be growth-minded, have a hands-on approach, and demonstrate a proven success record leading multiple Branch locations across a region with full profit and loss (P&L) responsibility.

Location: Must be located in TX, FL, GA, NC, or TN

Salary Range: $120,000 - $150,000

Bonus: Target bonus is 20% of annual salary (divided and paid out quarterly)

Auto allowance:As part of our auto allowance reimbursement program, you will be eligible to receive a fixed bi-weekly contribution, in addition to monthly variable mileage reimbursement.

Travel: 25% - 50%, and as required

Responsibilities:

• Monitor, manage and ensure each Branch in selected region achieves its revenue, gross profit, and EBITDA targets as measured on the profit and loss statement
• Recruit, train, mentor, and support Branch Managers to successfully deliver on business results
• Bring out the best in regional personnel by providing training, coaching, development, and motivation
• Recognize and reward team members for their contributions
• In accordance with the company's objectives, plan, lead, and monitor the overall sales, field service, and administrative activities and functions for the Branches within selected Region
• Actively deploy the company's full suite of service offerings to our multi-family clients to ensure that core service targets, attachment targets, and financial goals are achieved
• Develop regional forecasts, financial objectives, and business plans
• Prepare and present monthly, quarterly, and annual business reviews of operations and financial performance
• Promote and deliver on divisional and company initiatives, including process and technology transformation and operational excellence goals
• Manage budget and resource planning to ensure the region is prepared to meet new operational challenges and capable of rapidly responding to new opportunities
• Actively and consistently support all efforts to simplify and enhance the client experience
• Ensure long-term client retention and satisfaction through the delivery of a consistently positive client experience and partnership at all levels of interaction
• Drive employee engagement
• Identify areas of improvement across the region and implement corrective actions
• Drive a culture of safety at the Branch level to meet company safety goals
• Respond promptly and professionally to customer or community concerns
• Continuously track and improve operational efficiency using defined metrics to improve operational performance
• Foster a culture of consistency and accountability
• Conduct community site visits within the region to ensure adherence to service standards and create strategies for improvement when needed
• Perform other duties as assigned

• Qualifications:

• Bachelor's degree in business administration, management, or a similar field required, Master's degree preferred
• Minimum of ten (10) years of proven success in a regional operations management role
• Experience in extensive profit and loss accountability in a multiple location region
• Strong branch management and operations experience with a track record of exceeding objectives
• Experience in the construction, painting, renovation, or restoration services business is preferred
• Demonstrated track record of creating and leading high-performance teams, including hiring, training, and staff development
• Excellent work ethic, integrity, and sense of accountability
• Excellent written and oral communication with superior interpersonal skills and the ability to interact with a variety of audiences
• Ability to meet deadlines and prioritize multiple projects with a high level of effectiveness
• Strong project management, organization, detail orientation, problem solving, and time-management skills
• Ability to thrive in a complex, fast-paced, high pressure, growth environment
• Proficiency in MS Word, Outlook, Excel, PowerPoint, and Teams

• Physical Requirements and Special Conditions of Employment:

• Ability to operate a motor vehicle in a manner consistent with local and state rules and regulations and company policy
• Ability to lift up to 25 pounds
• Ability to walk distance of our client properties, including up/downstairs, bend at waist and/or knees and lift arms at/over shoulder
• Ability to work outdoors and be exposed to hot and cold temperatures
• Valid driver license and good driving record
• Flexibility to be available during irregular hours depending on business needs

Comprehensive Benefits for Full-Time Associates:

• Health Benefits: Medical, dental, and vision coverage for you and your family, including a Healthcare Savings Account (HSA) with employer contributions and Flexible Spending Accounts for healthcare and dependent care.
• Financial Security: 401k Savings Plan with company match, comprehensive insurance options including disability, life, AD&D, and business travel.
• Flexible Time Off: Enjoy the freedom of no preset accruals, empowering you to manage your time, responsibilities, and work-life balance with ease. Plus, take advantage of 10 company-provided holidays!
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center.
• Additional Benefits: Referral bonuses, pet insurance, associate assistance programs, relief fund, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs.

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

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Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at accomodationrequest@valetliving.com and let us know the nature of your request along with your contact information.

Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.