Senior Director, Technical Program Management: Field Service

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Role Overview:

The Technology Program Management team works across our Cloud Business Units driving programs that deliver innovative, enterprise cloud solutions for our customers. We are the Grease, Glue, Coach & Cop that create delighted users, thriving teams and innovation everywhere!

The Sr. Director of Technical Program Management for Field Service will be an essential part of the Field Service leadership team responsible for accelerating the innovation and delivery of Field Service, the industry-leading Field Service solution. You will ensure alignment and communication across the leadership team and the organization, working with product teams to focus our product roadmap on long-term growth, scalability, and sustainability. As a TPM leader, you will continuously improve how we plan, deliver, and measure quality in our products while also driving strategic initiatives across the Field Service portfolio.

What You Will Do:

• Act as a key member of the Field Service leadership team, driving strategic planning and operations across the organization, including company and cloud-level planning and timelines, resource and budget allocation, leadership meetings, all hands, product reviews, etc.
• Be a key liaison between the EMEA, India and HQ-based leadership teams to ensure consistent communication and alignment across geos.
• Lead programs by achieving alignment across teams and functions on program scope, vision, business goals, release planning, and program structure.
• Establish and lead portfolio wide rhythms of business that provide visibility to programs & blockers while accelerating key decisions and removing obstacles
• Be the key driver to ensure business goals are met and drive the strategic vision of each program.
• Develop strong partnerships with key functional stakeholders to drive focus on business goals. Be a trusted partner for executive management to ensure program success.
• Enable and empower a team of high-performing TPMs working in related areas to drive product and process changes.
• Preempt escalations by anticipating trouble spots.
• Lead and implement process improvements (change management) while managing active projects.
• Facilitate the development of collaborative cross-company dependency solutions.
• Foster an environment of ownership, transparency, and accountability.
• Lead programs by aligning across program scope, and release planning, as well as aligning one or more teams on vision, and business goals, crafting program structure, and securing cross-functional alignment.
• Drive Steering Committee meetings with key partners for each program to help make key decisions, remove obstacles, and address key program issues.
• Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, achievements, etc. (cross-functional - Product Owners, Scrum Leads, UX, CX,).
• Lead "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and partners.
• Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.
• Recruit, develop and nurture a high performing team of technical program managers.
• Create a collaborative environment that fosters creativity, innovation, and learning. Establish and evolve strategies to drive and connect global teams on shared programs.
• Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change.
• Create clarity from chaos. Be the truth speaker.

Qualifications:

• 15+ years of enterprise software/technical program or engineering management experience at an enterprise technology company.
• 7+ years of conducting and leading SaaS product development programs; shown understanding of the SaaS business model and its product development lifecycle.
• 5+ years experience managing people in a globally distributed environment.
• Excellent analytical and problem-solving skills with a history of hands-on, detail orientation.
• Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.
• Ability to establish credibility and rapport with senior executives and team members.
• Outstanding organizational, communication, and relationship-building skills conducive to driving consensus; able to work in a cross-functional, matrix management environment.
• Experience with Portfolio Management.
• Ability to master technical subjects and technologies relevant to the program.
• Strong organizational, project management, analysis, and communication skills
• A related technical degree required

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.