Mortgage Servicing Specialist III

OneAZ Credit Union

paid time off, paid holidays, sick time, tuition reimbursement, 401(k)

United States, Arizona, Phoenix

Mar 28, 2025

Join Us in Making an Impact

At OneAZ Credit Union, our success is measured only by yours. We're here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters-you've found it!

Who You Are

You're impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for your success and thrive in an environment where curiosity is celebrated. If this sounds like you, let's build something great together.

What You'll Do

This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

Responsible for leading and support of the Mortgage Servicing team; ensures accurate and timely servicing of the C.U. portfolio loans; oversees the production of loan documentation relating to onboarding, servicing and closing of all mortgage and equity loans; ensures loans and agreements comply with state and federal laws, regulations and Bank lending policies and procedures; ensures department activities run smoothly and efficiently; provides leadership, training and supervision within the department; and provides a high level of customer relations and service. The position of Mortgage Servicer III as a lead, performs direct support duties of department staff, coordinates staff for coverage for Mortgage Servicing in all related areas of the department, and is required to be fully knowledgeable and skilled in all areas of OneAZ Credit Union portfolio loans, construction loans, escrow holdback products, conventional, and home equity loan programs as well as servicing these loans. Will also support and service loans serviced by our third-party servicer for Fannie Mae Sold loans including wholesale and correspondent relationships. Monitor Arm loan changes and adjustments/notices including balloon loans. Assist in training of servicing positions and creation of policy and procedures as needed. Works directly with direct leadership to resolve issues for member mortgage loans.

Ability to conduct team huddles or lead team meetings on department and product-program updates.

Assist in training all primary servicing functions within the department, along with the creation/maintenance of policy and procedures as needed.

Oversee department processes and ability to seek out efficiencies, along with managing process through implementation.

Ability to work with closing/post-closing team as necessary for loan resolutions on loan issues on both portfolio and sub-serviced pipeline.

Ability to work closely with Loan Fulfillment Operations leadership on document and program changes.

Assist department leadership with escalated member or third-party member communications, including research and problem resolution.

Complete payments, escrow, principal paydowns and loan payoff request within core system.

Onboarding and quality review of new funded loans to core or third-party vendor.

Manage the complete process for insurance damage claims through final disbursement.

Complete system upgrade testing, annual upgrade testing.

Assists construction loan team, including construction draws, final draw and loan conversion to permanent financing documents and system updates.

Review and manages daily reporting and payment of Hazard insurance premium payments including management of uninsured pipeline with CPI vendor.

Review semi-annual reporting/payments of property taxes, disbursements of escrowed loans, manage non-escrow delinquency payments and notifications.

Prepare and manage Arizona annual escrow analysis requirements and incoming shortage payments.

Develops working knowledge of department budget. Monthly balancing in accordance with established department procedures including communication and balancing to accounting.

Process daily sub-servicing payments, ability to review third party system, formatting excel reports and balance.

Assist with Escrow holdback loans and Construction Draw management to project completion.

Work directly with Loan Servicing Leadership on servicing projects and other duties as assigned.

Ability to complete loan payoff within servicing platform, review and complete Lien Release of deeds of trust and trailing recorded docs to be received.

Complete annual vendor management updates, review and collect required documents for department leadership.

Ability to complete re-amortization and partial release requests

Review, prepare and complete externally submitted subordination request.

Support branch and department associates as subject matter experts for all mortgage servicing questions and tasks processed.

Coachable and ability to coach peers. Ability to be open to feedback and embrace the "Play to Win" spirit in working together.
Proficient with various loan servicing platforms, Fiserv DNA is a plus.

What You Bring

High School Diploma Required
2-year college degree or completion of specialized course of study
7-10 years financial industry experience or 8 to 10 years of similar or related experience.
6-years mortgage experience preferred or 5 to 8 years of similar or related experience.
Minimum of 3 years' Supervisory experience needed
Thorough knowledge of Mortgage Loan Servicing and lending practices.
Knowledge of and Mortgage Closing/funding a plus.
Knowledge of Arizona county recording requirements.
Understanding of Arizona escrow analysis requirements.
A passion for people, innovation, and growth.

Not sure if you meet every requirement? That's okay. We believe great talent comes from all backgrounds and experiences. At OneAZ, we value potential, passion, and purpose. If you're excited about this opportunity and believe in our mission, we encourage you to join our Talent Community

Compensation & Benefits

Generous paid time off: 10 paid holidays, 2 floating holidays, 6 personal days, 10 vacation days, plus sick time
Low-cost Medical, Dental & Vision plans - as low as $5 per pay period
Paid childcare assistance (up to $96 per pay period)
Award-winning 401(k) 5% discretionary match - fully vested from day 1
100% Gym fee reimbursement up to $75/month

100% Tuition Reimbursement Up to $5,250
$1440/yr student loan repayment
...and much more. Explore all the details in our comprehensive Benefits Booklet
Target hiring range $26-$35/hr (Depending on experience and prior to any incentives this position is eligible for)

Why Join OneAZ?

At OneAZ, we're not just a credit union; we're a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank for new pioneers.

We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you'll be part of a team committed to exceeding expectations and redefining what's possible.

Additional Notes:

Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.