Traffic Management Specialist

Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal is hiring a Traffic Management Specialist. The Traffic Management Specialist plays a crucial role in ensuring the efficient and safe flow of vehicular and pedestrian traffic through the terminal facility at the Airport. Responsible for traffic safety, parking enforcement, and compliance with TSA mandates, the specialist assists the traveling public, provides information, and maintains a strong focus on customer service by creating positive, friendly, and helpful interactions. Specialists shall promote a positive travel experience by providing enhanced hospitality. They are a reflection of the Airport Authority, often providing the first and last "person-to-person" interaction the travel public have with the airport environment. Coordination with the Aviation Authority's enforcement staff and management of curb activities are key aspects of the role. Additionally, duties may involve initiating parking citations, towing coordination, and preparation of necessary reports.

Pay: $17.50 / Hour

RESPONSIBILITIES:

Customer service.
• Manage the flow of traffic at the terminal.
  
• Perform traffic management duties and adhere to the approved Operating Procedures
• Ensure traffic safety, parking enforcement, and enforce TSA mandates on unattended or waiting vehicles
• Provide crowd control services in emergency situations or inclement weather
• Assist the traveling public by providing information about flight activity, parking options, and other relevant assistance
• Maintain a focus on customer service, emphasizing interpersonal skills in both written and verbal communication
• Coordinate with the Aviation Authority's Landside enforcement staff and commercial vehicle activities at the curb
• Initiate calls for parking citations and coordinate with the towing contractor for removal of unattended vehicles
• Maintain accurate records and reports of activities as necessary
• Be active and visible on the curb (outside), not in the terminal (inside)

QUALIFICATIONS:

• Possess a high school diploma or equivalent
• Ability to obtain an Airport Authority Credential
• A valid driver's license will be required for driving positions only
• Minimum of 2 years of verifiable work experience, preferably in traffic management or customer service
• Strong Interpersonal and communication skills
• Ability to de-escalate conflicts and maintain composure in challenging situations
• Ability to handle emergency situations and provide excellent customer service
• Work actively in designated areas and adjacent zones when necessary
• Display professionalism and courtesy at all times
• Understanding of traffic management procedures and parking regulations
• Ability to enforce rules logically and apply good judgment skills
• Attentive listening skills; ability to listen to customers, offer positive solutions, and assert authority only when necessary

BONUS QUALIFICATIONS (NOT REQUIRED):

• Prior airport operations, traffic, and/or customer service experience (one or more years is ideal)
• Certification In traffic/curbside management or related field
• Experience working in a fast-paced and dynamic outdoor environment

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k)plan, subject to eligibility requirements
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.