Workforce Development Supervisor

Job Summary

Incumbent is responsible for assisting with supervising the Workforce Department with the day-to-day operation of services for clients. The incumbent will lead the design, implementation, and management of programs that promote career readiness, job training, and employment opportunities for Native American individuals. Responsible for helping participants achieve meaningful employment while incorporating traditional values and community-based approaches.

Job Duties & Responsibilities

• Provide satellite offices with in-person and remote assistance in all aspects of the Workforce Development program. Assist and/or supervise and provide direction to Workforce Department.
• Inform and discuss with the Workforce Manager of any programmatic changes.
• Provide staff support and help resolve any challenges including training, technical or software issues.
• Assist staff and clients to fact find and resolve issues regarding concerns or complaints; be prepared to provide the Workforce Manager with suggestions and resolutions to concerns and complaints.
• Ensure all Workforce and UAII protocols and procedures are followed and met.
• Will serve as the office manager for satellite offices, provide coverage in the absence of the Workforce Manager, and will service as liaison to UAII leadership.
• Ensure that services are delivered effectively, culturally relevant, and aligned with the needs of the Native American community.
• Represent the Workforce Development department at social and networking events as assigned.
• Resolve any staff or client concerns.
• Foster a collaborative and supportive work environment.
• Develop new innovative business service strategies and partnerships.
• Assist with office policy development, processes, and procedures
• Will carry a caseload by providing ongoing case management services as the program requires.
• Review client files and provide continuous quality assurance to ensure compliance.
• Build partnerships with community agencies and businesses for shared resources and training opportunities.
• Confirm all information in DINAP and Digital Files to meet audit standards.
• Organize workflow and ensure that employees understand their duties or delegated tasks, monitor employee productivity and provide constructive feedback and coaching.
• Ensure providing supervisor with pertinent information about the program regarding staff and client matters (problems) as they develop and as they are resolved.
• Outreach to local agencies and businesses to obtain current and accurate information on employment and training opportunities for customers to include training site locations for WEX, OJT or Internships.
• Provide ongoing employment and career counseling, along with resource referrals to address issues, problems and challenges around goal setting, problem solving, life management, and related skills.
• Maintain contact with customers to ensure activities occur within time limits and in accordance with program and funding source requirements.
• Provide professional guidance or facilitate job preparedness workshops on resume development, interview techniques and financial literacy as needed.
• Conduct outreach, including cold calls, to the business community to promote program services and explain benefits and employment support services provided.
• Build and maintain strong relationships with local employers and partner with local agencies and businesses, tribal agencies, and community organizations to create employment opportunities for participants.
• Collect labor market information regarding job openings, entry and skill requirements and other occupational information.
• Conduct customer recruitment and outreach activities.
• Identify and recruit employers and customers to participate in UAII Workforce Development Job Fair(s).
• Process program paperwork in accordance with agency program deadlines and prepare and submit monthly reports.
• Able to represent the agency and communicates accordingly at identified community, government, and/or business meetings.
• Develop monthly reports for the various Workforce Development projects.
• Keep the Workforce Manager well-informed regarding activities, pending issues and potential problems.
• Perform other related duties as assigned.

Minimum Qualifications (Education & Experience)

• Bachelor's degree in business administration, or related field.
• Minimum four (4) years of experience working in case management, workforce, or other related fields.
• Minimum two (2) years of experience in a supervisory role.
• Possess a reliable vehicle with a valid CA driver's license and active auto insurance.
• A combination of experience, education, and training may substitute for degree requirements on a year for year basis.

Preferred Qualifications (Education & Experience)

• Master's degree in business administration, or related field.
• Minimum six (6) years of experience working in case management, workforce, or other related fields.
• Minimum four (4) years of experience in a supervisory role.
• Experience working with the American Indian/Alaskan Native community.
• Experience working with nonprofit organizations, community groups, and performance-based government contracts.

Necessary Knowledge, Skills, Abilities, and Competencies

• Knowledge of workforce development and managing job placement and retention programs

• Knowledge of area job market and workforce trends.
• Knowledge of challenges specific to Native American communities, including economic, educational, social, and cultural barriers.
• Knowledge of Indian Self-Determination and Education Assistance Act (PL93-638).
• Knowledge of Title V of the Indian Health Care Improvement Act (PL 94-437).
• Knowledge of the Affordable Care Act (PL 111-148).
• Understanding of budgeting and financial oversight in a nonprofit setting.
• Strong understanding and sensitivity to American Indian/Alaska Native (AI/AN) cultures and lifestyles and work effectively with AI/AN population.
• Effective oral and written communications skills with sensitivity to lifestyles of targeted participants, while maintaining a high level of professionalism.
• Skills in operating personal computer using a variety of computer software (Microsoft Office, Adobe, Microsoft Teams, Zoom).
• Demonstrated ability to work collaboratively with internal teams and external partners, including funders, tribal organizations, and employers.
• Ability to maintain strict confidentiality of client and personnel information, exercise discretion, and comply with all applicable federal and state privacy laws, as well as UAII policy (HIPAA, HITECH, etc.).
• Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts.
• Ability to keep up with a fast-paced environment.
• Ability to anticipate issues and find solutions quickly and effectively.
• Ability to learn and apply program/agency operating policies and procedures.
• Ability to manage multiple priorities and tasks concurrently and meet deadlines.
• Ability to interact with various people on various, and at times, complex issues.
• Ability to work independently as well as with teams.

Working Conditions

The work environment characteristics described here represent those employee encounters while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk, sit and climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and depth perception.

Conditions of Hire

• Eligibility to work in the US.
• Fingerprint clearance.
• Pass a post-offer drug test.
• Negative TB test result (annual requirement).
• Proof of vaccination against the flu (annual requirement).
• Proof of full vaccination against COVID, including a Booster.
• Valid CA driver's license, if driving for the company and/or a requirement of the position.
• Maintain auto insurance coverage, if driving for the company.