Clinical Support Expert

The Clinical Support Expert is responsible for providing highly specialized support functions dedicated to solving the most complex clinical issues across our solutions. The scope of this job includes demonstrating expert-level knowledge, understanding client needs, and partnering with solution management and support teams to resolve issues.

We invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

• Utilize strong clinical expertise to help teammates and clients navigate WellSky solutions.
• Document Salesforce cases to accurately reflect complete investigation steps to drive outcomes, next steps, and client resolution.
• Create and maintain clinical training materials for teammates and clients.
• Work with solution management teammates to influence solution strategy and roadmap are aligned with industry standards, clinical experience, and client feedback.
• Collaborate and communicate cross functionally to positively impact client outcomes while utilizing WellSky solutions.
• Partner with clients through additional training and collaborative sessions to gather a deep understanding of client needs and current WellSky solution offerings.
• Perform other job duties as assigned.

Required Qualifications:

• Bachelor's Degree or equivalent work experience
• At least 4 - 6 years relevant work experience

Job Expectations:

• Must be able to work as part of an on-call rotation for after-hours support
• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year