New

Surgical Services Rep

MedStar Health
United States, Maryland, Olney
18101 Prince Philip Drive (Show on map)
Jan 16, 2025
Under the direction of the Volunteer Coordinator, is responsible for providing greeting and customer services for perioperative patients and their families. Education High School Diploma or GED or equivalent required Experience 1-2 years Experience in customer service, patient information or greeting function required Knowledge, Skills, and Abilities Ability to communicate with all internal and external customers. Ability to read, write, speak, and comprehend English. Basic Computer skills for data entry. Effective customer service skills HIPAA policies on Confidentiality Patient Support: Provides high quality assistance to patients and families, problem resolution, and documentation related to patients, families and visitors during perioperative care. Acts as a liaison between hospital staff and patient's family members/friends. Maintains patient log. Gives information and directs patients and family members to the appropriate areas of the Hospital (i.e., registration, discharge, scheduling areas). Supports the patient and family members by consistently providing reliable, timely and effective information and solutions to problems. Administrative Support: Supports the department by performing clerical and secretarial tasks Orders dietary supplies, to ensure hot beverages are available for patients and visitors. Answer and direct all phone calls, as well as taking messages as needed. Utilizes positive interpersonal skills and pleasant telephone etiquette. Maintains a customer focused attitude while providing assistance to all users of perioperative services. Development: Maintains current knowledge and develops new knowledge Works with supervisor to identify learning needs and takes actions to address these needs. Attends hospital sponsored training programs as required by the department. Meets all mandatory obligations. Organizational knowledge: Works effectively within and between departments. Participates on inter-departmental teams and committees, communicating unit knowledge as appropriate. Provides department/unit with information and knowledge acquired during participation with interdepartmental teams and committees. Demonstrates a constructive approach during all interactions with staff, supervisors, and managers both inside and outside the unit.