New 
Service Coordinator
 Tecta America Corp. | ||
 United States, Wisconsin, Milwaukee | ||
 Jan 16, 2025 | ||
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Description Position Summary Provide comprehensive support to service field and office team by overseeing service process from call in-take and service ticket dispatch to receiving information from field and communicating to customers. Job Functions * Communicate and respond to customer needs timely and with a sense of urgency to resolve issues. * Support department needs such as answering calls, purchase order generation, repair documentation assistance, invoicing and collecting, payroll and timesheet questions, and other administrative needs. * Serve as a resource for service support, by providing information, answering questions and assisting local and national customers as needed. * Support a service culture where customer service and business development are a priority, including prompt handlingof customer inquiries and issues. Knowledge, Skills & Experience * Prior customer service experience * High School Diploma or equivalent * Problem solving ability with the ability to manage difficult customers * Proficiency with Microsoft Office * Strong analytical abilities * Ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with associates * Bilingual English/Spanish is ideal
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