Patient Care Coordinator

Job Locations

US-IL-Aurora

Who WE Are:

HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care. This Team Member must uphold the HearingLife Core Values:
- We create trust
- We are team players
- We apply a can-do attitude
- We create innovative solutions

Patient Care Coordinator Purpose Statement:
To help more people hear better by driving traffic to our clinics with the creation of test appointments while ensuring a positive patient experience.

Essential Job Functions:
Drive Patient Appointment and Clinic Revenue Generation:
- Call database of potential and existing patients using company-generated sales scripting to schedule appointments for hearing tests.
- Ensure daily metrics are achieved including but not limited to outbound calls made and appointments booked.
- Make confirmation calls to ensure Patients are present at their scheduled appointment time.
- Drive clinic traffic by collecting and managing patient referrals through in-clinic interactions.
- Collaborate with clinic Provider to develop ways to bring in more Patients to support HearingLife's vision; "Help More People Hear Better".
- Conduct an effective morning huddle each day with clinic Provider to ensure an organized and productive 3-day patient calendar/schedule view.
Manage Patient Relationship and Community Engagement:
- Become a subject matter expert and execute all HearingLife operational process and procedures called "All The Right Things" including but not limited to: block schedule, morning huddle, Out Of Warranty, third party, wellness referrals, physician referrals, Professional Sales Presentation and Tested Not Treated process.
- Provide an exceptional patient experience, welcome patients to the clinic, and always maintain a positive patient rapport as a HearingLife brand ambassador.
- Assist walk-in patients with any needs which may include cleaning hearing devices, changing batteries, and general maintenance.
- Support the organizations vision to "Help More People Hear Better" by participating in community outreach programs such as Campaign for Better Hearing.
- Support the HCP in the development and implementation of a community marketing plan designed to create awareness of the new clinic and to drive appointments for hearing tests.

Administrative Functions:
- Handle Insurance and Managed Care Benefit
- Ensure timely processing of all insurance and billing documents to maximize revenue and payment in a timely manner.
- Maintain patient files in accordance HIPAA & legal compliance regulations
- Master the required computer skills including CRM database
- Coordinate with third party companies (managed care) to determine benefits and facilitate the sale & delivery of hearing devices
- Coordinate with insurance department to determine patient specific coverage understand current HIPAA laws, and verification of insurance benefits in a timely and accurate manner.

- Ensure all transactions are entered into Point of Sale (POS) system in an accurate and timely manner
- Maintain an accurate account of petty cash funds, bank deposits, and credit transactions
- Submit daily end of day reports to corporate partners
- Ensure all patient documents are completed timely and accurately
- Handle data entry and appointment scheduling using company scheduling protocols and internal scheduling database software.
- Process CareCredit applications, where applicable by state law
- Maintain an accurate record of clinic inventory
- Order and maintain clinic supplies
- Answer phone calls, emails, return calls and patient follow-up calls
- Partner with Provider to ensure office is clean and well-maintained
- Be a company ambassador with new hire referrals

Education and Experience:
- High School Diploma or equivalent; Associates degree preferred but not required.
- Minimum of 1 year of previous front office, preferably in a customer service or sales setting.
- Technically savvy with computer and systems including intermediate knowledge of MS Office Suite specifically Outlook, word and excel.
- Proactive customer service skills, exhibiting friendly and courteous behavior in all Patient interactions.
- Exceptional professionalism, clear and articulate in communication; verbal, written, and face to face.
- Outstanding planning and organizational skills.
- Superior multi-tasking and time management discipline.
- Ability to work independently and collaboratively with staff and support services.
Travel:
This role may include some very light travel which could include new-hire training, quarterly meetings, and possible help at other clinics.

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

#HearingLife_US
#LI-AM3
#LI-ON