IT Support Specialist I

Lubbock

39891BR

Human Resources

Position Description

The IT Support Specialist I's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, and websites, etc.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

About the Department and/or College

The Office of Human Resources collaborates with administration, faculty, staff, and student employees to support university success. Human Resources is dedicated to assisting all members of the campus community to successful outcomes and provide support to all phases of the employment lifecycle.

Major/Essential Functions

As the IT Support Specialist, everyday you will:

• Provide support by conducting research, preparing reports, creating presentations, and coordinating efficiency within the Human Resources Systems team.
• Serve as the system administrator for the Campus Training Management System (TMS) which includes security access, technical support, training, and building and deployment of online content.
• Provides TMS system maintenance which includes upgrades, configuration, troubleshooting and user testing.
• Provide system support within the Human Resources department to include, system access, PC maintenance, and inventory.

Required Qualifications

Bachelor's degree with coursework in computer science, MIS, IT, or other related area OR a combination of related education and/or experience.

Preferred Qualifications

To be successful in this role, you must,

• Be able to work independently and in a team.
• Be able to organize, coordinate, and prioritize tasks for the HR Systems team.
• Have advanced knowledge of Microsoft Office skills including excel, word, and powerpoint.
• Ability to clearly communicate information, ideas, and directions both orally and in writing.
• Ability to work with a sense of urgency and bias towards action in a fast-paced environment with shifting priorities.
• Exercise judgment based on an understanding of organizational policies and activities.
• Have experience with desktop operating systems.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

None

Shift

Day

Grant Funded?

No

Job Group

General IT/Computer/IT

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Air Force Specialty Code

33S4

Army Military Occupational Specialty Code

255A, 255S, 25B

Marine Military Occupational Specialty Code

0681, 8055

Navy Enlisted Classification Code

All IT NEC's