Infrastructure Svc Mgmt Consultant
 Health Care Service Corporation | |
life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
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 United States, Illinois, Chicago | |
 Jan 14, 2025 | |
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At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This position is responsible for leading the Process Leads in planning, defining, developing, creating and maintaining process information for ITSM Processes, providing a high level of consultation to ITSM team members while leading cross functional teams to address the enterprise IT issues, driving conversations with IT and business partners to define process requirements, and create process flows and metrics to measure success for a selection of the following processes: Incident, Problem, Service Request, Configuration, Knowledge, Event and Asset Management in conjunction with the enterprise process design team; leading the creation, ongoing maintenance and reporting of various ITIL process area metrics, , designing and producing reports for analysis using system reporting tools; performing research and analyzing data related to division strategic initiatives. Leading team activities, deliverables, and issue resolution. Leading key activities including data collection, metric definition and analysis, and root cause analysis. Identifying best practice standards, guidelines, procedures, and tools for analyzing, designing, and implementing continual service improvements and working with enterprise teams, engineer and maintain event management, and service management tools as needed. Responsible for designing enhancements and fixing defects for existing or new ITSM enterprise tools through integration of technical and process requirements; serving as a designer to identify best solutions for ITSM processes.REQUIRED QUALIFICATIONS:
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan. HCSC Employment Statement:We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range$90,900.00 - $164,200.00 | |