Client Experience Project Manager III

The Client Experience Project Manager is responsible for coordinating client-specific complex issue resolution and ensuring client satisfaction throughout the project lifecycle. This role serves as the primary point of contact for projects and involves cross departmental collaboration, effective communication, and problem solving to manage custom client requests and facilitate new initiatives.

Key Accountabilities:

• Project Coordination




• Collaborate with sales, client services, and other departments to coordinate project activities and resource allocation. Manage customer- specific data files, including NDA's and vendor partner data issues
• Provide regular updates to stakeholders regarding project status, challenges, and opportunities for process improvement




• Escalated Issue Resolution




• Coordinate solutions and responses to client-specific complex issues and global issues that impact all members
• May serve as the primary point of contact for key client issues




• Audit Management




• Lead the oversight for client-specific audits, including claims, utilization management, and mental health parity, partnering closely with the auditors




• Reporting




• Generate and manage complex reporting and handle ad hoc reporting requests to support business decisions




• RFP Management




• Serve as the Commercial SME to partner with the RFP writing and documentation teams for existing customer RFP work to ensure compliance with requirements and adherence to deadlines

Qualifications:

• Bachelors degree in Business Administration, Project Management, or a related field or equivalent combination of education and experience required
• 5+ years work experience in project management, preferably in client management or customer service role required

Skills and Abilities:

• Strong problem-solving skills with a track record of managing complex issues
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams
• Experience in managing audits or similar projects is highly desirable
• Ability to handle multiple projects simultaneously while maintaining attention to detail
• Proficient in project management tools and software
• Familiarity with data management, reporting, and compliance standards is a plus
• Strong analytical and critical thinking skills
• Excellent organizational and time management abilities
• Ability to work independently and as part of a team
• Adaptability to changing client needs and project requirements

This position is a Hub role, which requires an employee to occasionally come onsite to the designated office, Minnetonka MN, Madison WI, or Omaha NE, for applicable heads-up work. Frequency is determined by business need as decided by leadership.

The full salary range for this position is $77,100 - $132,200. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Medica's commitment to diversity, equity and inclusion (DEI) includes unifying our workforce through learning and development, recruitment and retention. We consistently communicate the importance of DEI, celebrate achievements, and seek out community partnerships and diverse suppliers that are representative of everyone in our community. We are developing sustainable programs and investing time, talent and resources to ensure that we are living our values. We are an Equal Opportunity/Affirmative Action employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.