Newport Aquarium Guest Service Host - Part Time

MAJOR DUTIES AND RESPONSIBILITIES:

• Perform and adhere to Herschend's Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operations.
• Maintain a positive attitude and appearance at all times.
• Approach guests in a friendly manner to offer assistance and provide information regarding Newport Aquarium.
• Arrive on time and ready to work all scheduled shifts, and in accordance with aquarium uniform and appearance standards.
• Keep safety as a number one priority at all times while working at Newport Aquarium.
• Understand policies and procedures relating to the overall functions of Guest Service department.
• Work with other team members/departments of Newport Aquarium to ensure effective communication is implemented at all times
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
• Must be self-motivated to work independently, as well as, disciplined and reliable.
• Maintain appropriate guest and team member relations at all times, ensuring guest and team satisfaction.
• Demonstrates strong customer service and interpersonal skills.
• Responsible for property screening duties (metal detector).
• Ensure all visitors enter at scheduled date/time (Timed entry tickets).
• Guide guests without tickets to ticketing window.
• Perform other duties as assigned by the Guest Service Management Team.
• On a daily basis, you can expect to:
  
  
  
  • Search bags by visual and/or mechanical device
  • Be able to work adjacent to and properly operate electronic Metal Detection Unit and hand held wands
  • Be able to scan Guests and deal professionally with any Guest that may need additional screening or has prohibited items in their possession
  • Provide professional Guest Services such as giving directions, answering questions, interacting with friendly conversation and representing the Company in a positive, family friendly manner
  • Be observant of any potentially suspicious activity and report same to an armed Security officer, Supervisor or Law Enforcement officer
  • Be able to work at multiple positions and assignments as the Company needs changes with rapid increases or decreases in the attendance flow
  • Be able to work in an outside environment, standing for an extended time, in all type of weather conditions
  
  
  
  

REQUIREMENTS:

• Successful completion of pre-employment background check
• Physical strength, including the ability to lift/push/pull/move up to 25 pounds (Crowd control stanchions)
• Outdoor duties dependent on weather conditions
• Ability to work a flexible schedule which includes evenings, weekends and/or holidays

WHAT YOU'LL GET:

• 24 sick PTO hours annually
• Profit Sharing and 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky's Cafe, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development

You can expect to work on projects that have never been done before - ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start...and through to the end. You can expect to work in an environment that is highly innovative and low in politics - truthful and filled with smart people; all while providing the BEST GUEST EXPERIENCE IN THE NATION!

And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.

Looking to pursue your education without debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master's degrees. Most of these programs are fully funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU

Newport Aquarium, one of the many properties owned by Herschend, prides itself on creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving - give us purpose and guidance.