Sr IT Operations Manager

The IT Operations Manager is responsible for overseeing and managing the teams responsible for Infrastructure Operations within Milwaukee Tool. This role ensures the efficient and effective delivery of IT services, maintains system reliability, and drives continuous improvement in operational processes and procedures.

*Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position.

Key Responsibilities:

Leadership and Team Management

• Lead, mentor, and develop a team of IT professionals responsible for Infrastructure Operations.

• Participate in strategic planning for IT Operations growth.

• Foster a collaborative environment, promoting knowledge sharing and continuous growth.

• Conduct regular team meetings, provide guidance, and ensure effective communication between teams.

• Manage team performance, set team goals, and conduct performance evaluations.

• Demonstrated strong communication skills, both written and verbal, with the ability to effectively engage VP-level executives and other senior stakeholders.

Operational Excellence

• Oversee the day-to-day operations of servers, networks, data centers, storage systems, ensuring high availability, performance, and security.

• Develop and implement operational processes, procedures, and best practices to streamline operations and improve efficiency.

• Monitor system performance, identify bottlenecks, implement proactive measures to mitigate potential issues and provide reports with insights to stakeholders.

• Collaborate with other Milwaukee Tool teams, such as Developers, Product Engineering, Production Support and Security, to ensure alignment and evolve service offerings.

• Foster a team culture of continuous improvement and optimization: through standards, automation, and with a diverse workforce composition

• Manage operational budget, optimizing resource allocation to achieve cost efficiency

• Ability to lead recommendations, gain cross-functional alignment, and implement improvements for processes, documentation standards, procedures, and/or guidelines.

Support Incident and Problem Management

• Establish and maintain an effective support and incident rotation.

• Coordinate and lead the resolution of critical incidents, ensuring timely communication and escalation as needed.

• Conduct root cause analysis and implement proactive measures to minimize the recurrence of incidents.

• Maintain comprehensive documentation of Incidents and SOP's

Compliance and Security

• Evolve and improve technical debt management process, including OS and equipment lifecycle.

• Evolve and maintain an inventory management process.

• Collaborate with the security team to stay in alignment on risk and need for mitigation.

Qualifications and Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field

• Desired: 7+ years of experience in IT operations, 3+ years of IT Management experience

• ITIL Certification Preferred

• Possess excellent time management, prioritization, and organizational skills.

• Proven leadership experience in managing and mentoring IT teams

• Excellent problem-solving, analytical, and decision-making skills

• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams

• Familiarity with ITIL processes and best practices