Community Relations Officer

Position is responsible for planning, directing, and/or coordinating internal and external community relations activities for the bank to enhance the image of the bank and offer excellent service to its customers.

DUTIES AND RESPONSIBILITIES:

Plan and coordinate participation in community events. Plan and coordinate all employee events, including securing facilities, ordering food/beverages, set-up/take-down, decoration, special activities, etc. Oversee and/or assist with and/or facilitate special projects and event planning and execution including set-up, and/or take-down for events as needed.

Participate in community events/activities and organizations as a representative of the bank in order to enhance image of bank and to develop contacts within the area served by the bank.

Assist in preparing strategic communication plan for bank; execute steps within a certain time frame; and help to ensure communication strategy is consistent and reflects the bank's strategic vision.

Position serves as a proactive, client and community-focused representative of the bank. Represent the bank to current and prospective clients and businesses and assists in expanding and retaining existing and new client relationships. Actively promotes increased customer use of bank services and the sale of bank products and strives to enhance customer satisfaction.

Maintain a good working relationship with bank employees in all departments. Demonstrate strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and, in turn, the bank.

Communicate and actively work with other bank officers/staff concerning their customers who are perceived as having additional business needs.

Actively participate in community and/or professional activities to develop new business and to enhance the bank's image.

Compose and send letters of congratulations, condolence, thanks, and other events to enhance image of bank and/or in response to questions about the bank's services. Arrange for and deliver flowers and/or gifts to customers.

Collaborate with marketing to manage all sponsorship and donation requests to include receiving, preparing, and presenting requests to officers at weekly sales meeting. Prior to presentation at the meeting, check for relationships between organization/requester/board members and/or participants.

Secure tickets to special events/activities and disburse them to appropriate entity.

Work with the CRA Coordinator to bring volunteer efforts to FSB, partnering with non-profits and community organizations to provide opportunities for employees to engage and participate in community activities.

QUALIFICATIONS:

Minimum five years of public relations experience.

A bachelor's degree in business or related degree of specialty. An equivalent combination of education and experience may be considered on a case-by-case basis.

Must possess current valid driver's license.

KNOWLEDGE, SKILL, ABILITY:

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports, and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating, and/or advising others on matters of significance.

Working knowledge of standard office equipment. Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications.

Communicate Effectively: both verbally and in writing with others in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. Demonstrate soft phone skills by treating all internal and external customers in a polite and courteous manner.

Customer Service: We are community inspired and pride ourselves on offering exceptional service to both our internal and external customers. We expect you, as an employee, to support our values and visions of Integrity, Service and Success.

Teamwork: Demonstrate ability to work independently and as part of a team. Work cooperatively and effectively with others to set and achieve goals, help others, resolve problems, and make decisions that enhance organizational effectiveness.

Professionalism: Exhibit a professional manner in dealing with others; work to develop and maintain cooperative and positive working relationships; represent the bank in a positive manner; maintain credibility with others.

Ethical Behavior: Model high standard of honesty, integrity, trust, and openness. Understand and follow through with appropriate standards of conduct and moral judgment; willing to act outside the norm when needed to adhere to ethical principles. Communicate and demonstrate actions in a consistent manner. Respect others, regardless of individual capabilities, agendas, opinions or needs.

Confidentiality: Maintain strict confidentiality regarding any information obtained during performing job duties; adhere to Bank policies and procedures regarding confidentiality.

Quality Management: Adhere to guidelines, protocol, policies, and procedures and supervisory directives; improve and promote work quality; demonstrate accuracy, thoroughness, and attention to detail; strive to achieve good results.

Adaptability: Adapt positively to change; manage competing demands and effectively handle changes, delays and/or unexpected events with a positive attitude.

Planning and Organization: Prioritize, organize, and plan work; use time efficiently; and achieve results within time frames. Complete work in a timely, accurate manner and be conscientious about assignments and deadlines.

Judgment/Problem Solving: Display ability and willingness to make sound decisions; identify and resolve problems in a timely and positive manner; exhibit sound judgment; appropriately handles both routine and non-routine situations.

Individual Responsibility and Accountability: Accept responsibility for own work performance; accept responsibility for own actions and outcomes and does not blame others. Demonstrate willingness to take initiative in performing job duties, resolving issues, and making suggestions for improvement. Conduct follow-through and meets commitments and agreements in a timely manner; relied upon by others as a source of valid information.

Networking: Build networks of useful relationships necessary to achieve positive results. Know how organizations work; cognizant of different toles and positions of power and utilize this information to influence outcomes.

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise. Must possess a valid driver's license and must be able to drive frequently within the Missoula area, with occasional travel to other areas.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: climb, balance, stoop, kneel, crouch, crawl, puch, and pull.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.