IT Support Analyst

MWH Constructors, Inc. ("MWH"), a global leader in the heavy civil construction of water/wastewater infrastructure, is currently seeking an IT Support Analyst to support our projects.

Essential Functions

• Troubleshoots and resolves IT issues via phone, web, and in-person channels.
• Ensure all incidents are resolved against Service Level Agreements (SLAs).
• Partners with IT and business personnel to discuss the impact of incidents on products and services.
• Proactively learns and trains other staff members on new product and service technologies.
• Will also engage and be responsible for the following:
  
  
  
  • EndPoint Manager administration - Imaging, application deployments, device configuration policies, device management, etc.
  • M365 Administration - User/Group accounts, Exchange Online, Teams, SharePoint, etc.
  • Hardware Management - endpoint devices.
  • Email management including distribution lists, on-perm Exchange server (hybrid with Exchange Online) SPF, DMARC, DKIM and M365
  • PrinterCloud Administration - print server administration
  • SharePoint Administration
  • Remote Support Tools Administration - Zoho, Intel vPro, RDP
  • Apple Business Manager Administration - iPad management
  • Software License Management
  • Office/site deployments - implementation and management
  
  
  
  

Basic Qualifications

• Four-year degree in technology, computer science, or related field; or equivalent combination of experience, skills, and training.
• Minimum 2 years' experience in IT support, business analyst, or system admin role.
• Proficient in MS Office Suite.
• Microsoft M365 Platform/Product Administration.
• Must be service minded with strong customer service skills.
• Ability to prioritize and quickly resolve issues.
• Excellent analytical and problem-solving skills.
• Effective prioritization and project management.
• Experience with incident troubleshooting and escalation.

Compensation

• The anticipated hourly rate for this position is between $30-37/hr., based on experience.

Benefits

• Group health & welfare benefits including options for medical, dental and vision
• 100% Company Paid Benefits: Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Spouse and Dependent Life & AD&D, Short Term Disability (STD), Long Term Disability (LTD), Employee Assistance Program and Health Advocate
• Voluntary benefits at discounted group rates for accidents, critical illness, and hospital indemnity
• Flexible Time Off Program (includes vacation and personal time)
• Paid Sick and Safe Leave
• Paid Parental Leave Program
• 10 Paid Holidays
• 401(k) Plan (company matching contributions up to 4%).
• Employee Referral Program

MWH Constructors is a global project delivery company in heavy civil construction with a focus on water and wastewater treatment infrastructure. With the ultimate goal of delivering maximum value to clients and their local communities, MWH Constructors provides single-source, integrated design and construction services through a full range of project delivery methods. Incorporating industry-leading preconstruction and construction services, the Company's multi-disciplined team of engineering and construction professionals delivers a wide range of projects, including new facilities, infrastructure improvement and expansion, and capital construction services.

Equal Opportunity Employer, including disabled and veterans.

Please note that all positions require pre-employment screening, including drug and background check, as a condition of employment

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