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Field Service Associate II-III

Ebara Technologies
$31.00 - $44.00 Hourly
United States, Arizona, Chandler
Feb 03, 2025
Job Details
Level
Experienced
Job Location
Chandler, AZ - Chandler, AZ
Position Type
Full Time
Education Level
High School
 
Salary Range
$31.00 - $44.00 Hourly
Travel Percentage
Up to 25%
Job Shift
Day
Job Category
Installation - Maint - Repair
Description

Under direct supervision, performs client-site servicing, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.

ESSENTIAL FUNCTIONS



  • Services equipment and/or products at customer sites or service center to include, all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
  • Ability to interpret operation manuals to determine the root cause of tool failures.
  • Provides documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customer systems.
  • Perform preventive maintenance with little supervision.
  • Ordering, expediting, and notifying customers or management when product replacement is necessary.
  • Diagnoses mechanical, hardware, software, and systems failures using service maintenance checklist and protocols.
  • Comply with Finesse training for proper maintenance of parts usage and transactions.
  • Complies with EBARA's safety policies, including participating in and completing all required safety training.
  • Maintains a clean and safe working environment compliant with Ebara and customer safety policies.
  • Performs other duties as assigned.


Qualifications

Education



  • High School or AS Associate of Science degree in Electronics or completion of accredited basic electronics program or equivalent experience.


Experience



  • Preferred: Four (4) to Six (6) years of work related experience, preferably in the semiconductor industry.
  • Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
  • Strong Customer Relations skills.



SKILLS & ABILITIES



  • Demonstrated ability to troubleshoot down to a component level.
  • Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
  • Speaking in front of groups. Strong time management skills. Self-starter.
  • Demonstrated leadership and program management skills.
  • Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customer.
  • Demonstrated teamwork and organizational skills.
  • Demonstrated excellent written and oral communication skills.
  • Provide verification of good driving record if servicing customer offsite.


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