Senior IT Technical Specialist

We have an exciting opportunity for a Senior IT Technical Specialist at UL Research Institutes and UL Standards & Engagement, based in our Evanston, IL office. The Senior IT Technical Specialist provides onsite support and maintenance of IT equipment, including servers, workstations, network equipment, storage, IT communication systems, and cloud infrastructure. Working closely with leadership, this position provides technical expertise and support to maintain optimal IT system functionality, enhance efficiency, and address technical challenges.

UL Research Institutes and UL Standards & Engagement

At UL Research Institutes (ULRI) and UL Standards & Engagement (ULSE), we expand the boundaries of safety science to create a more secure and sustainable world. For more than a century, we have studied the unintended consequences of innovation, designed solutions to mitigate risk, created new safety standards and shared our findings with academia, scientists, manufacturers, and policymakers across industries. We identify critical safety and sustainability issues, asking tough questions because we believe a safer world begins with knowledge.

What you'll learn and achieve:

As the Senior IT Technical Specialist, you will play a key role in the rapid growth of UL as you:

• Installs, configures, and maintains IT Equipment including workstations, network switches, firewalls, servers, storage, and cloud infrastructure.

• Diagnoses and troubleshoots hardware and software issues in compliance with corporate IT standards and ITIL best practices.

• Serves as a liaison with vendors to coordinate hardware repairs, software updates, and support help-desk functions for internal and remote users.

• Collaborates with corporate IT personnel to manage upgrades and maintenance of network, hardware, and software infrastructure while addressing site-specific requirements.

• Provides onsite and remote support to site scientific laboratories in integrating analytical and measurement instrumentation with data management systems and recommends new equipment and software for projects and data applications as needed.

• Provides technical guidance on workstation, server, storage, and network system issues.

• Monitors network performance and proactively identify and address any related issues.

• Maintains up-to-date documentation and knowledge base of the latest workstation, server, storage, and network technologies.

• Participates in on-call rotation and provides after-hours technical support as needed.

• Performs other duties as directed.

What you'll experience working at UL Research Institutes and UL Standards & Engagement: For the organizations across the UL enterprise, corporate and social responsibility isn't new. We have pursued our mission of working for a safer, more secure, and sustainable world for nearly 130 years, embedding conscientious stewardship into everything we do.

• People: Our people make us special. You'll work with a diverse team of experts respected for their independence and transparency and build a network, because our approach is collaborative. We collaborate across disciplines, organizations, and geographies to build the global scientific response that today's global challenges require.

• Interesting work: Every day is different for us here. We see what's on the horizon and use our expertise to build the foundations of a safer future. You'll have the opportunity to push the boundaries of human understanding as part of a team working to advance the public good.

• Grow and achieve: We learn, work, and grow together through targeted development, reward, and recognition programs.

• Values. Four core values guide our work: collaboration, respect, integrity, and beneficence. By living our values, we inspire the trust essential to fulfilling our mission and foster the partnerships that enable us to pursue a beneficent future in which we all can thrive.

• Total Rewards: All employees at UL Research Institutes and UL Standards & Engagement are eligible for bonus compensation. We offer comprehensive medical, dental, vision, and life insurance plans and a generous 401k matching structure of up to 5% of eligible pay. Moreover, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. Depending on your role, you may be able to discuss flexible working arrangements with your manager. We also provide employees with paid time off, including vacation, holiday, sick, and volunteer days.

What makes you a great fit:

While no one candidate will embody every quality, the successful candidate will bring many of the following professional competencies and personal attributes:

• Demonstrated ability and knowledge of computer systems including network infrastructure, servers, and workstation administration.

• Demonstrated ability to work independently in a complex technical environment.

• Demonstrated high level organizational and multi-tasking skills.

• Ability to work with executives, and PhD level scientists and participate on special project teams.

Professional education and experience requirements for the role include:

• Bachelor's degree in Computer Science or a related discipline.

• Minimum 2 years of experience in a similar role.

• Proven experience in workstation, server, storage, and network system installation, configuration, and troubleshooting.

• Knowledge of PowerShell or scripting languages is a plus.

About UL Research Institutes and UL Standards & Engagement