Front Desk Supervisor

Sheraton Suites Orlando Airport
paid time off, 401(k)
United States, Florida, Orlando
7550 Augusta National Drive (Show on map)
Jan 08, 2025
Description We offer a host of employee and family friendly benefits! Some of these benefits include: -Medical (two options) with vision -Dental -401(k) with 4% company match -Paid time off (vacation, sick, and Holiday Pay) -Meal Stipend -Free uniforms -Free non-slip shoes (two free pair per year!) -Associate recognition and events, incentives and rewards -Ongoing training -Education assistance -Major hotel discounts at over 7,000 hotels worldwide -Other company discounts Ideal candidate will be responsible for greeting and welcoming all guests approaching the Front Desk in accordance with Marriott Hotel standards. Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. Follow all cash handling and credit policies. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Have knowledge of emergency procedures and assist as needed. Supervise staff in the absence of the Manager. All candidates will be subject to a criminal background check and drug screen. Our company participates in E-Verify. The Sheraton Orlando Airport is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to yadira.delgado@sheratonorlandoairport.com or call 505-349-8024 to let us know the nature of your request. Qualifications Behaviors Leader - Inspires teammates to follow them Education Associates of Hospitality Management (required) Experience 3 years: Hotel Front Desk Experience (required) Skills Problem Solving (required) Employee Relations (required) Critical Thinking (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)