APS Operations Patient Engagement Project Manager

Spectraforce Technologies
United States, Illinois, Lake Forest
Mar 29, 2025
Job Title: APS Operations Patient Engagement Project Manager Location: Lake Forest IL 60045 Duration: 08 Months What are the top skills, experience or education required for this position: Project Management support Ability to multi-task different priorities and responsibilities Provide data and trend analysis to inform priorities and decisions Ability to communicate clearly to multiple groups with various levels of detail Support other projects and tasks identified by the APS Operations team Engage and manage the stakeholders, processes, and technology that will accomplish the objectives of the project and operational processes Proven ability to concurrently manage projects and daily support Bachelors degree is required Purpose Statement: The APS team is an industry leading organization, providing unparalleled patient support that results in improved brand loyalty and patient satisfaction. The APS Operation team is seeking a Project Manager to partner with key stakeholders, drive project execution, and create new ways to improve APS Operations. Major Responsibilities: Provide ad-hoc support to individual teams to enhance productivity and address immediate project needs. Assist in the Brand/Indication Launch Management by coordinating tasks, timelines, and resource allocation for successful launches. Oversee and implement brand mix changes across PE, ensuring alignment with strategic goals and market demands. Manage and resolve issues related to the Five9 platform, minimizing disruptions and enhancing user experience Develop and publish communication plan for the project's deployment Develop and maintain training and user documentation Create and communicate status updates to appropriate stakeholders Maintain and update distribution lists for Patient Engagement, ensuring accurate and timely communication across teams. Coordinate translation services with TransPerfect and LiveOps to ensure the highest-quality services Analyze and manage escalation trends in process execution, coordinating resolutions and implementing process improvements. Develop, document, and manage Standard Operating Procedures (SOPs), ensuring compliance and operational efficiency. Support the knowledge management initiatives by organizing and making available critical information and resources. Manage the iEngage Specialty and Complete licenses, ensuring compliance and efficient utilization across the organization. Qualifications: 5+ years of experience in project management, coordination, or similar roles. Demonstrated experience in managing large-scale projects and ensuring successful execution. Strong organizational and prioritization skills, with the ability to manage multiple projects simultaneously. Excellent interpersonal and communication skills for effective collaboration with diverse teams. Proficiency in using Microsoft Excel and PowerPoint to create analysis and communicate a story to stakeholders Analytical and problem-solving skills, with a proactive approach to identifying and resolving issues. Ability to thrive in a fast-paced environment, maintaining flexibility and adaptability.