Visitor Services Representative

Love where you work! Are you searching for a job where you look forward to each day's challenges and rewards? At Curative Care, you can be part of a team of excited individuals making a real difference in families' lives. We offer fantastic benefits, a flexible schedule, and a great, fully immersive training program. Come see why we are one of the Journal Sentinel's Top Workplaces of 2024!

As a Visitor Services Representative, you will play a key role in enhancing our visitors' overall experience. You will greet and engage with individuals of all ages and abilities, answering questions and giving directional guidance, while overseeing areas to monitor safety.

Job Summary:

The Facility Surveillance Monitor will be responsible for the day-to-day physical security and protection of the building, employees, clients, and property of Curative Care Network. Provide services related to entry into the building, as well as monitoring and utilizing building surveillance systems monitor the building and premises. Complete daily logs and reports as needed.

Essential Functions:

• Ensure all personnel entering the building are properly identified and credentialed.
• Monitor and regulate pedestrian traffic at entrance/exit to maintain building security.
• Greet guests, provide assistance and direction for other building services, and answer any questions our guests may have
• Monitor employees, vendors, guests and tenants entering/leaving building and grounds.
• Monitor security cameras for noteworthy activity and keeps notes in electronic logbook.
• Report activities and events and write reports on incidents occurring at the building.
• Call security, police and/or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Assist with the evacuation of buildings as needed.
• Answer telephone calls to take messages, answer questions, and provide information.

Skills & Qualifications:

• Ability to speak, read, write and understand English, including routine and complex information in a written form.
• Ability to recognize and respond effectively in emergencies.
• Ability to observe safety procedures and safe working practices.
• Ability to adapt to changes in the work environment and identify and resolve problems in a timely manner.
• Ability to make sound, independent judgments within established policies and procedures.
• Ability to operate Swiftlane and use personal computer equipment to access, retrieve or input information using MS Word, Excel and Outlook.
• Ability to adhere to the Company's Mission, Vision and Values
• Ability to establish and maintain effective working relationships with supervisors, co-workers, and the public.
• Ability to communicate effectively both verbally and in writing with supervisors, co-workers and building tenants.
• Ability to work independently, display initiative and to perform tasks with limited supervision.
• Ability to maintain confidentiality.

Minimum Qualifications:

• Requires a high school diploma or GED, and some computer experience. Preference will be given to candidates with college-level coursework in law enforcement or other relevant fields or prior experience in general security. Candidate should have strong customer service and organizational skills and be able to function in a multi-task environment. CPR/First Aid certifications preferred.

Work Conditions:

While performing the duties of this position, the employee is routinely required to walk, stand, and sit as needed. The employee may on occasion be required to lift objects weighing no more than 20 lbs. to height, is required to stoop, bend, or crouch. The employee is required to perform work at a computer terminal, to give verbal instructions, speak on the phone, and hear and understand conversation in an office environment. The employee routinely has contact with the public. The employee is routinely required to work with others to accomplish joint projects and to work alone on his/her own tasks. The work environment is generally favorable. Lighting and temperature are adequate and there are rarely hazardous or unpleasant conditions caused by noise, dust, etc.

Equal Opportunity/Affirmative Action Employer committed to creating a culturally diverse workforce that serves the various needs of our clients.