Billing Operations Analyst

This position is responsible for auditing all invoices, correlating data and resolving root cause of issues across all business segments. Create daily/monthly/quarterly audits that focuses on validating product pricing from Product Workbook, Contracts and/or Tariffs/BDS Service Guide. Accountabilities will include, recovery of $5M in cumulative new Monthly Billings from revenue assurance activities annually and managing cross department initiatives to achieve more accurate retail customer billing, fewer errors and reduction of monthly adjustments in all Billing Systems. Must be able to track to communicate open issues and report monthly progress on all items.

Classification: Exempt. Non-Bargaining.

Essential Duties & Responsibilities:

To perform this position, an individual must have exceptional technical and analytical skills combined with strong customer service and should enjoy solving problems

* Identify and resolving billing problems that will recover $5M in new revenues annually.

* 2nd Tier support for CARE billing issues and escalations. Engage with strategic customers to address billing concerns and ensure customer's confidence to pay balances.

* Effective management over submitted QCs to insure appropriate prioritization, accurate definition of financials/customers, and timely deployment

* Technical lead in defining and performing UAT on new products

* Coordinate process and generate accurate, auditable bill quality metrics each month in all Billing System

* Ensures adherence to all Corporate Billing and Revenue Assurance Policies.

* Provides input and implementation requirements on all new product or promotional initiatives as well as the retirement of products and contract implementation

* Lead and/or assist in the development and assessment of billing process improvements and automation opportunities.

* Work with the Regulatory department to ensure compliance with regulatory requirements

* Assist in Billing Dispute Resolution

* Track and manage Carrier AR, working with outside contractors to resolve issues

Knowledge, Skills & Abilities:

Billing Support Systems, with emphasis on revenue enhancement, end user billing processes, including usage processing, rating, billing and formatting of printed invoices PRISM and Kenan experience is beneficial.

Knowledge of network lay out and interconnects between COs, POPs and COLOs

Exceptions analytic and technical trouble resolution of complex billing issues

The ability to work/lead team projects

Proficient with data query and analytics tools to monitor billing and revenues

Must have SQL and data queries skills, Data360 a plus

Proficient with Microsoft Office, including Word, Excel, PowerPoint

Strong communication skills, excellent judgment, planning and organizational skills

Required Education & Experience:

* Bachelor's degree or equivalent work experience

* Minimum of 7 years' experience in Revenue Assurance methods and procedures management.

* Minimum of 10 years knowledge of Billing Support Systems with emphasis on end user billing processes,

* Must have SQL and data queries skills, knowledge of

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.