Hardware and Data Center Technician - Pittsburgh Supercomputing Center (PSC)

The Advanced Systems and Operations group is responsible for the integration and operations of computational assets central to this pursuit. We are seeking a Hardware and Data Center Technician to join an experienced team and continue our part in pushing forward the boundaries of science. You will also lead all aspects of the daily operations and maintenance of a data center that hosts PSC's 1500+ computing servers and 10+ high-performance data storage systems. This includes ensuring the availability, reliability, and security of the infrastructure.

Join our growing team at the intersection of technology, research, and software development, as we are committed to assisting the scientific community in solving exciting and complex problems.

Core Responsibilities:

• Provides hardware maintenance for PSC's 1500+ computing servers and 10+ HPC data storage systems.

• Assists in solving problems and managing customer relationships.

• Provides direction to 3rd-party vendors who deploy and maintain computer equipment.

• Works closely with management on vendor and property owner relationships.

• Monitor, diagnose, and resolve production problems while documenting solutions.

• Participates in disaster recovery testing.

• Provide monthly reporting to PSC and NextTier (property owner) management.

• Uses scripts and software support tools to collect and analyze data, monitor system status, and generate reports.

• Uses common business software (e.g., Google Docs, sheets, slides) to detail and manage operational data and diagrams.

• Works with project leaders on tracking the lifecycle of assets and software, including accurate recycling and inventory tracking.

• Participates in data center tours to funding sponsors, faculty, legislators, college and high school students, vendors, contractors, and colocation prospects.

• Trains staff on data center procedures, policies, and maintenance requirements.

• Handle shipping and receiving for all projects, vendors, and co-location tenants.

• Leads access to the data center for all employees, vendors, and co-location tenants.

• Handle all CMU recyclable assets and schedule all recycling pick-up and re-purposing.

• Perform related duties as assigned.

You should demonstrate:

• Excellent written and verbal communication skills.

• Keeps current with new data centers and high-performance computing technologies.

• Keeps current with applicable laws and regulations for data center safety.

• Desire to teach and learn for continuing team development.

Minimum Qualifications:

• Bachelor's degree in computer science or a combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

• Experience maintaining computer hardware and peripherals and networking equipment.

• Experience working with data center facility equipment.

Preferred Qualifications:

• Experience with Linux systems administration

• Experience writing and/or extending systems administration software (e.g., utilities, libraries, plugins)

• Experience with parallel file systems (e.g., Lustre)

• Experience in a high-performance computing environment (HPC)

• Experience with configuration management software such as Puppet, Chef, or Ansible

• Experience with virtualization management infrastructure such as oVirt, VMWare, KVM

Requirements:

• Successful background check

Additional information:

Work Posture: This position is operating on a full-time schedule, with an on-campus/in-office presence 5 days a week on-premises in Monroeville, PA. This is not a remote position.

Typical Work Schedule: Monday-Friday from 8:30 am-5:00 pm. Occasionally on-call rotation outside of business hours and on weekends for severe emergencies.

Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees.

Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays. Finally, rest easy knowing you are covered by life and accidental death and disability insurance.

Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access, and so much more!

For a comprehensive overview of the benefits that may beawaiting you, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

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