Practice Assistant II, Call Center, Endoscopy

• Prepares, organizes, and maintains hospital records, paperwork, and/or medical records.
• Ensures compliance with all hospital policies including patient confidentiality and attendance/punctuality.
• Maintains department service standards, with particular attention to personal/behavioral, staff teamwork, and patient-staff interaction guidelines.
• Identifies and articulates to all leadership, management, and physician teams any potential barriers (both clinical and non-clinical) to safe, efficient, and proper patient care.
• Follow up on any missing records, coordinating activities with the medical records department when necessary.
• Maintains an accurate filing system to retrieve information when needed. Facilitates paperwork needed for any endoscopy and physician call back for specific information/advice.
• If needed, assist the billing coordinator with appropriate and timely authorization for patients' appointments. Facilitates proper disposition of all appointments daily to ensure prompt and accurate charge entry by the billing coordinator.
• Maintains a positive and professional working relationship with all ambulatory personnel.
• As a team player is cognizant of the fact that dependability and reliability are important components to ensure efficient operations of the practice.
• Understand that commendable attendance and punctuality are important aspects in measuring commitment and dedication to teamwork and the practice.
• Accepts any assignment in accordance with departmental needs by performing work duties at our main hospital location, our 850 Boylston site, and/or offsite. This may also include varied hours for the start/end of the workday when advanced notification is provided.
• Is willing to assist others when necessary or when assistance is apparent and acknowledges that all duties are shared to promote efficiency in the overall operations of the practice.
• Performs other tasks as directed.

Qualifications:

• High school diploma or GED required; post-high school education preferred.
• A minimum of one year of applicable work experience is required.
• Additional training in office systems is preferred.
• Knowledge of practice operations and standards.
• Understanding of procedures including filing, copying, scanning, printing, and faxing.
• Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.
• Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate professionally, courteously, clearly, and concisely.
• Ability to manage work processes neatly and orderly and sort and alphabetize.
• Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.
• Ability to type and enter data at an entry-level. Entry-level understanding of applicable systems.
• Understanding of the appropriate use and importance of related forms. * Basic understanding and use of medical terminology.
• Basic comprehension of insurance types and referral process. * Basic comprehension of registration and fiscal information.
• Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.
• Must have the ability to function effectively in a fast-paced and challenging environment with a large group of physicians involved in academic work and patient care.
• Must have a positive outlook and demonstrate sound judgment.
• Must respect strict confidentiality of patients and medical information and records.
• Must be able to respond to the needs and provide assistance to others when called upon. Receives and directs all incoming calls politely, identifying the Endoscopy Center and stating name.