ServiceNow Developer - Senior

The ServiceNow Developer - Senior is a member of a development team that is responsible for using their technical knowledge and expertise to support a live implementation of ServiceNow, in support of an enterprise-level (10,000+) user base. Experience should include configuration of ServiceNow applications: Change Management, Configuration Management, CMDB Management and Maintenance, Discovery, Incident Management, Problem Management, Request Fulfillment, Asset Management, Service Catalog, and Service Portal. This is a hands-on, technical position. The position requires broad-based technical experience on the platform and integration with other systems, along with a solid understanding of relational databases. This individual will apply proven communication and problem-solving skills to solve issues related to the deployment of mission-critical software. The ability to take direction and work independently to achieve stated objectives is required.

This role will include, but will not be limited to the following responsibilities:

• Ability to work with various customers/departments/users to design, deploy and support ServiceNow solutions according to the user requirements.
  
• Hands-on development, maintenance, and support of the ServiceNow ITSM applications, tools, and associated components, including configuration/customization strategies and implementations, workflows, groups and roles.
  
• Configure ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies and Data Dictionary.
  
• Create, update, and maintain connection between Active Directory and ServiceNow settings associated with LDAP, SSO Integration, and MID Server.
  
• External API knowledge used for ServiceNow integration and automation.
  
• Create, update, and maintain ServiceNow CMDB, including creating new Configuration Items, when needed via ServiceNow Discovery.
  
• Maintain Service Catalog items, Service Portal and UI pages, and maintain user, roles, and groups.
  
• Design, implement, and perform ongoing operations and maintenance process' on the ServiceNow instance.
  
• Ability to develop quality documentation that clearly articulate the solutions and the ability to perform demonstrations.
  
• Ensure that customer can fully utilize the system by balancing their requirements for data security and functionality without compromising the sustainability or supportability of the core service.
  
• Develop credible and high-integrity relationships with customers technical resources.
  
• Tracking compliance to policies and procedures and resolving or escalating any compliance issues.
  
• Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed.
  
• Reviewing and publishing configuration management reporting.
  
• Reviewing and maintaining the health of the CMDB.
  
• Reviewing and maintaining the health of CDMB related integrations.
  
• Other tasks as required in support of the ServiceNow tool.
  

Required Skills/Experience:

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
  
• Bachelor's degree in related field or equivalent experience.
  
• 8 years of experience in IT support or related field, preferability in software development or configurations.
  
• 5 years of experience hands-on developing, installing and supporting ITMS applications in a large-scale environment, preferability using ServiceNow.
  
• 4 years of experience configuring, customizing, or administering ServiceNow or similar ITSM tool.
  
• 2 years of experience writing and debugging scripts in languages such as JavaScript, SQL, and PowerShell.
  
• Demonstrated understanding of ITSM processes.
  
• Common Service Data Models (CSDM):
  
  
  
• Classification and Class dependencies
  
• Model Category Forms
  
• Asset/CI Synchronization
  

CMDB Identification and reconciliation Engine (IRE).

Data Sources and Integrations - Support Integrations with multiple complex data sources:

MECM/SCCM

Implementation and maintenance of Service Graph Connector (SGC)

ServiceNow Discovery

Implementation and maintenance of Discovery schedules and ranges for both on Prem and Cloud solutions

Tenable

ADEX

Proprietary sources

Baseline CMDB.

CMDB Schema Model.

CMDB Health Management:

Logical controls of multiple source data ingestion

CI remediation

Duplicate Cis

Query Builder
Preferred Skills/Experience:

• Agile knowledge (sprints, stories, epics, etc.).
  
• ITIL v4 certified.
  
• ServiceNow Developer certification.
  
• Familiarity with SaaS and Cloud technologies.
  
• SOAP/REST Web Services, request and response structure, & associated frameworks (jQuery, AngularJS).
  
• Service Management or Service Dependency Mapping Tools Configuration Management.
  
• Deep knowledge of JavaScript, JSON, XML, SQL, and Web development tools.
  
• Sunflower Asset Management Solutions.
  
• ITOM Visibility.
  
• ITOM Health.
  
• Service Mapping.
  
• Business Applications.
  
• Vulnerability Response.
  

EOE, including Disability/Vets.

Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.