Collector

Role

To preserve the credit union's assets by collecting delinquent loan payments and recovering collateral. Responsible for the control of late and/or delinquent loan accounts and pending late payment reminders. Make follow up telephone calls and maintain accurate records on delinquent loan accounts. Optimize collections on account while balancing the goodwill of members with the overall business interests of the credit union.

Major Duties and Responsibilities

- Contacts delinquent members by telephone and mail to determine the reasons for delinquency and assists member in developing plans to bring accounts to a current status.

- Assists members in developing workout plans.

- Notifies all loan co-signers regarding status of delinquent account in attempt to bring current.

- Researches payroll deductions, direct deposits, and any changes that may affect the status of loan repayment to adjust the collection strategy as necessary.

- Assists assigned personnel with analyzing loan history and determining when collateral should be repossessed.

- Informs management of trends in loan underwriting contributing to delinquent and charged-off loans.

- Updates system and notates collection and recovery activity to maintain accurate files for all delinquent loans.

- Initiates skip trace on necessary loan accounts, maintains accurate date for repossession log, and serves as liaison with attorneys or agencies in handling repossession of collateral.

- Responsible for filing all bankruptcy claims, serving as liaison with attorneys, and coordinating with manager for bankruptcy filings.

- Testifies at legal proceedings as required.

- Performs other duties as assigned.

Qualifications

Required Qualifications:

- High School Diploma or equivalent

- Must be 18 years of age or older

- Intermediate PC knowledge with basic Microsoft Office skills

Preferred Qualifications:

- Up to one year of similar or related experience

- Familiar with operation of 10-key calculator

- Ability to work in a team environment

- Excellent communication skills while using a pleasant tone and common conversational courtesies

- Good interpersonal skills to include being courteous, diplomatic, and tactful

- Previous experience within collections environment, including knowledge of regulations and bankruptcy laws

- Good organizational skills

- Ability to multitask when necessary

Expectations

- Ability to sit for extended periods of time.

- Return all messages within the same day received.

- Ensure that collection activity is both within credit union policy and all relevant regulations.

- To maintain the credit union's loan delinquency ratio and charge-off goal as determined by management.

- To maintain accurate and complete records of all collection and recovery activity daily.

- Persuasively negotiate to produce positive results when contacting delinquent accounts by phone or mail.

This job description is not a complete statement of all duties and responsibilities comprising this position.

Family Security is an Equal Opportunity Employer and will not discriminate or allow harassment against a person because of race, color, ethnicity, age, sex, gender, gender identity, religion, national origin, ancestry, marital status, sexual orientation, physical or mental disability or condition, military or veteran status, genetic information or other protective status.

Board Approved June 19, 2018